Alan Durkin, MD, MS

Alan Durkin, MD, MS | Ocean Drive Plastic Surgery

Alan Durkin, MD, MSBefore we even began our office renovations, we decided to transition from a problematic Practice Management software and purchase patientNOW. Our decision was to make this comprehensive aesthetic software the digital foundation for our practice since it is intuitive and easy to use.

All our staff was required to participate on the personal on-line staff training modules provided by patientNOW. And when we were ready to “Go Live” Haley Wierima, patientNOW’s Director of Training, was at our practice to make sure the implementation went seamlessly. My fear of this being a difficult transition turned out to be a fairly painless process at our practice.

When we were ready to initiate additional functionality we didn’t need to purchase a new module since their pricing is all inclusive. So we paid to have Haley come to our office again which turned out to be one of the best investments we could make. And their free monthly training webinars have challenged us to use more and more of all that patientNOW offers.

In doing a phased implementation of patientNOW we have been able to put into practice various portions of this comprehensive solution in bite sized pieces. PatientNOW’s training staff has worked with us, at our pace, so that we are now beginning to get a great return for our investment.

Read the full case study here.