Integrated Fax System Helps Medical Practices Reduce Costs

Medical practices can reduce operating costs by utilizing a fully integrated practice management fax solution.

PatientNOW, a leading electronic medical records (EMR) and practice management software company, announced today that PatientNOWs Medical Records Studio and Medical Spa Studio solutions have been enhanced with a fully integrated fax system.

Medical practices can now send and receive documents, such as prescriptions or orders from within PatientNOWs practice management system using any workstation, laptop, or tablet in the practice.  This fully HIPAA compliant fax solution allows medical practices to send and receive faxes from PatientNOWs software without additional hardware or dedicated phone lines.

Medical practices can reduce operating costs by removing dedicated fax phone lines and disposing of fax equipment that may break or wear out. Dedicated fax numbers are moved to PatientNOWs Fax Service and all faxes are sent and received via the medical practices Internet connection.

The practice’s electronic mail system is not burdened using PatientNow Fax Service as other fax solutions use email to send and receive faxes causing added strain and maintenance to the email system.

The practices medical staff can easily check the status of any outgoing fax by referring to PatientNOWs Task Manager to indicate if the sent fax was received successfully. In addition, staff members can view any previously sent or received fax via the PatientNOW Fax Service archive.


PatientNow Expands to a Third Continent

Dermotique Skin and Laser Clinic in Queensland, Australia selects PatientNow as their medical spa practice solution.

PatientNOW, a leading medical spa practice management and electronic medical records (EMR) software company, announced today that Dermotique Skin and Laser Clinic in Queensland, Australia selected PatientNOWs Medical Spa Studio 3.0 as their practice management and EMR solution. Medical Spa Studio 3.0 allows MediSpas to better manage their practice while saving time and improving services.

Located on the northwest shores of Australia in the city of Gladstone, Dermotique Skin and Laser Clinic provides medical spa services such as anti-aging & cosmetic procedures, skin cancer & sun damage management and diagnosis, acne & problematic skin programs, laser hair removal, lipolysis (fat dissolving) treatments, as well as med-spa & beauty therapies.  With the addition of Dermotique in Australia, this increases their customer base to three continents with customers also in the United States, Canada, United Kingdom, and Bermuda.

Medical Spas continue to understand the importance of implementing a complete practice management solution that allows their practice to run smoothly while increasing efficiency and overall revenue. Medical Spas like Dermotique are taking advantage of PatientNOWs Medical Spa Suite 3.0 to make their medical spa a success.

In today’s economy, new medical spas are focusing on decreased startup costs and improved efficiencies as methods to ensure their success. PatientNOW understands the challenges that Medical Spas face and provides a variety of programs for the practice to make modest payments until they are generating a strong revenue stream. Financing plans and starter packages are just a couple of programs available.

Medical Spas can also upgrade to the full PatientNOW Medical Records Suite 5.0 if the practice provides Medicare services and wants to qualify for a $44,000 American Reinvestment and Recovery Act (Stimulus Package) Reimbursement for implementing Electronic Medical Records (EMR).

About Dermotique

Dermotique Skin and Laser Clinic is the ultimate skin clinic that offers comprehensive treatment programs for a wide range of skin conditions from medical aesthetic skin care to beauty treatments. Dermotique can be contacted via email at info@dermotique.com.au or on the web at www.dermotique.com.au.


Medical Spas Move From Start To Profit Faster With The Medi Spa Starter Package

PatientNOW is a leading medical spa practice management software company that allows Medi Spas to better manage their practice while saving time and improving services. Today, PatientNOW announces the release of two versions of their of their new Medi Spa Starter Packages that includes everything a Spa needs to be successful.

Medi Spa practice management software, web-based training, computer hardware and marketing consulting are all included in the higher level package. Both packages are available with a graduated payment plan that allows the Medi Spa to pay nothing for three (3) months and then make payments as low as $142/month.

Each package helps any Medi Spa get started and pay modest payments until they are generating a strong revenue stream. Medical Spas can also upgrade to the full PatientNOW Medical Records Suite 5.0 if the practice provides Medicare services and wants to qualify for a $44,000 American Reinvestment and Recovery Act (Stimulus Package) Reimbursement for implementing Electronic Medical Records (EMR).

PatientNOWs Medical Spa Studio 3.0 is a complete practice management software package that allows a practice to run smoothly while increasing efficiency and overall revenue. PatientNOW has used its extensive experience in the medical spa industry and put together these starter packages to help spa owners launch and manage their medical spa. The business can select the starter package that is appropriate for them.

Included in every MediSpa starter package, each practice will receive 2 hours of in depth aesthetic marketing consulting from Susan Browner, a leading marketing consultant since 1993.

“We are a start-up medical spa with little experience with electronic records.  Not only does PatientNOW have all the functionality we require (both clinical and administrative), but the customer service and technical support has been outstanding.  We receive prompt responses to any questions or problems we are having.  In addition, the staff is friendly and not at all intimidating.  We also appreciate the customized training format that has been guided by our needs.”

– Skin Beautiful Medical Spa

For additional information on PatientNOW and the new Medical Spa Starter Packages or to see a demonstration, contact Race Proffitt or use our Contact Us form.


PatientNow Announces Reseller Agreement with Tangent

PatientNow recently announced a reseller agreement with Tangent that will provide state-of-the-art medical computers and tablets to surgical and aesthetic physicians nation-wide.

Computers have become an integral component of medical practices over the years, and with the American Recovery and Reinvestment Act of 2009, or what is referred to as the Stimulus Package propelling Electronic Medical Records (EMR) into healthcare, the need for medical practices to move to a paperless office has become paramount.

Today physicians are seeing more patients on a daily basis than ever, creating larger number of charts that need to be completed by the end of each day. A growing number of physicians are using a portable wireless tablets, such as Tangent’s Medix 10T, to enter patient information during the examination. This allows the physician to document the necessary details in the Electronic Medical Records system while meeting with the patient. This also permits the physician to see the allotted number of patients without having to deal with paperwork at the end of the day.

Tangent recently released the Medix 10T touch screen tablet that uses hot swappable batteries instead of a single battery, allowing a physician to use the tablet the entire day, switching batteries as needed, and never having to waste time waiting on the device to reboot. In addition, the Medix 10T has an integrated fingerprint reader and barcode scanner so that medical tasks can be performed efficiently anywhere in the office. Tangent’s systems are hospital grade and are used by personnel throughout the medical practice such as the front office to check-in patients or schedule appointments, and the back-office to quickly enter or access information on wall-mounted terminals.

Using PatientNOW’s Medical Suite™ 5.0 software running on Tangent computer systems allows the medical practice to manage patient information while saving time and improving services of the practice. Tasks such as insurance verification, e-prescribing, EMR, inventory, electronic billing, and point-of-sale can all be accomplished using PatientNOW.

For additional information on PatientNOW and the Tangent medical computers, or to see a demonstration, contact Race Proffitt or Medical Records Suite™ and Medical Spa™ Suite.


Improve Your Medical Practice Insurance Billing With The Touch Of A Button

PatientNow is a leading electronic medical records (EMR) and medical practice management software manufacturer that allows doctors to better manage their patient’s information while saving time and improving services.  The medical practices front office can now quickly verify a patient’s insurance or submit claims by using PatientNOW’s new Insurance Bill Module for PatientNOW Medical Records Suite™ 5.0.

Medical practices have always been apprehensive in dealing with a patient’s insurance due to a possible lapse in patient coverage or handling insurance billing once the procedure is completed. PatientNOW has removed this worry by integrating an insurance verification and billing module into their Medical Records Suite 5.0 software. The suite already provides complete practice management features such as scheduling, electronic medical records (EMR), procedural estimates, and e-prescribing.

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The Flaws of SaaS in Medical Practices

Software as a Service, or what is known as SaaS, has come on strong over the past few years. The concept of SaaS is that a company hosts their software application on a computer server that is attached to the Internet. The application is accessed by the customer from any other computer connected to the Internet. Many software companies focus their entire business on SaaS. Google’s Gmail is a perfect example of SaaS where a user can access their email from any computer, not knowing or caring the physical location of where their email is stored.

So how will SaaS function in the healthcare industry, specifically medical practices?

As we know, the medical industry will be moving to electronic medical records (EMR) over the next five years due to the adoption of the Stimulus Plan earlier this year which provides physicians with up to $44,000 in reimbursements over a five year period for implementing and using an EMR system. Patient records will be easily accessible by the physicians from within their medical practices, instead of having to find the patient file in the sea of manila folders.

Patient Record Size

A patient record stores a wide variety of information such as correspondence, x-rays, lab results, EKG readings, and examinations. A single visit to the doctor can generate over 10 to 15 pieces of paper (Blau, 2004). More information will be added to these files as the industry moves to EMR. The amount of information going into a patient record is not slowing down anytime soon.

In addition, much of the existing data that is stored in the patient’s file will need to scanned and attached to the patient’s electronic record. X-rays, for example, will be scanned and stored as an image, increasing the size of the patient record considerably. Any new x-rays that are taken will be received as an image and also stored int he patient’s record. Dermatologists, cosmetic surgeons, reconstructive surgeons, and plastic surgeons all use photography as part of their medical practice. Before and after photos are taken from multiple angles and distances, and are then stored within a the patient record.

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EMR on CBS Sunday Morning

This is story that aired on CBS Sunday Morning on Sept 13, 2009.

The story focuses on the medical industry’s adoption of electronic medical records, EMR, into medical facilities. Most hospitals and doctors still use paper to track patient information, which easily creates errors that could jeopardize a patient’s health. Dennis Quad’s two new babies were giving the wrong dosage of a medicine at 12 days old. Mr Quad points out that the use of EMR could have prevented the mistake

The Obama Administration’s passage of the American Recovery and Reinvestment Act of 2009, or what is referred to as the Stimulus Plan, has billions of dollars allocated as reimbursements to doctors for implementing and using electronic medical records. Doctors will start to receive payments in 2011 after they show that and EMR system is in place and is being used.

Some of the points made in this story:
• 100,000 patients die every year in hospitals due to errors.
• 83% of doctors store medical records on paper.
• Medical barcodes help reduce errors
• EMR will save time, save errors, and save lives
• Implementation of EMR will benefit patients.

Watch CBS News Videos Online


Is the EMR Meaningful Use Bar Set Too High?

Health and Human Services Department’s meaningful use group is readjusting the bar. According to George Hripcsak, MD, the co-chair of the HHS group, indicated that providers would still need to meet 80 percent of the requirements.

Areas being considered are patient engagement, care coordination, and public heath. Privacy and security will stay the same.

Read the full article here: Panel proposes reducing meaningful use measures


The Grinch That Stole the EHR Answers

As John points out in his post called “All I Want for Christmas is ARRA EHR Stimulus Answers“, we are all waiting for those answers from the US Government on the EMR certification process.

Who wants to place those bets on when something will be announced? My thoughts are that something will be announced either Tuesday, December 22nd or Wednesday, December 30th. Please don’t sit at your computer and hit your refresh button every 10 seconds waiting for an update on those days. Whatever is posted will not kick-in until the beginning of 2010 anyway.

Once that announcement is made, the details will be sung across the land like the Whos in Whoville did on Christmas morning. I can already hear the tune…Fah who for-aze! Dah who dor-aze!

The Digital Practice


I Want Free Open Source EMR Software!

I’ve been reading a number of articles about open source EMR solutions for medical practices. One that I saw recently was Why Buy Open Source (Free) EMR Software. I know that open source has its place but I don’t think it’s in a medical practice. Many analogies come to mind when I think about an open source Electronic Medical Records system being used to track and store my medical history. I wouldn’t want a bunch of weekend mechanics working on my car, trying to make it more fuel efficient or functional based on what they think I need.

I did a quick search to see what the pros and cons are for open source software. Now I’ll tell you that I’m not going to read 1,420,000 entries on this subject. If you have the time, please feel free. Here’s the search link: Google Search – “pros and cons of open source software”

Some of the prominent entries I found on purchasing software created by a vendor in the industry are:

  • Focus – Who is designing the software: developers or medical practice staff? In many cases, it’s the developers. They create features based on their perceptions of what the business rules and business needs are.
  • Development – How well are the open source development procedures.
  • Testing – Is adequate testing of new functionality being performed. Will it crash when I update my application.
  • Support – Many open source solutions are developed by programmers that do the develop on the side or in their free time. If a new module or component is not working after being installed, who do you call for support?

All-in-all, it is up to the practice to decide which direction is the best for the medical practice. It is the responsibility of the practice to weigh all the pros and cons, and to understand the cost or value of the solution they are getting.

– The Digital Practice