Blog

6
Jun

Paper vs. Electronic: Benefits of Transferring Your Office

There is little doubt the idea of moving from a paper to an electronic office is an overwhelming one. You and your staff have worked with those paper files for years and everyone is accustomed to and comfortable with that system. Moving to electronic filing often raises questions about what will happen if the technology doesn’t work the way it is supposed to function. Despite the understandable trepidation involved with making the switch, there are some significant benefits to transferring your plastic surgery office to a paperless system.

The Space Saving Solution

Think about the amount of space you are currently using to store your paper files. How could that space be utilized more effectively? Do you need more room for your administrative staff or another examination room? Have you been putting off the purchase of a new device due to lack of space in your current office? By removing your paper files, you will free up substantial office space that can now be put to good use to expand your practice and your patient experience.

Benefits to your Bottom Line

Reducing your storage needs can also benefit your bottom line as you eliminate additional space and staffing to maintain those files. Even the cost of the supplies to assemble the paper files will be eliminated as electronic maintenance becomes more efficient and cost-effective. A University of California study in 2003 found that some physicians saved as much as $20,000 per year by transferring to electronic records.

Working Smarter, Not Harder

Office efficiency is a primary benefit of transferring to EMR. Your staff will no longer have to spend time searching for patient files; instead, they will be able to pull them up on any office device. Patients will not be left waiting while you search out pertinent information from their medical history. Even sharing information with other physicians when necessary will be faster and easier through the electronic process.

More Time, More Patients

Electronic medical records provide you with more face-to-face time with your patients, as information is readily accessible during consultations and other appointments. You may also find your electronic system provides you with additional time to see more patients, allowing you to grow your plastic surgery practice without compromising patient care. Your staff will be free to focus their attention on your patients as well, rather than tedious paperwork.

Enhancing Patient Care

Electronic record keeping can enhance patient care in a number of ways. A reduction of errors due to poor handwriting, elimination of lost files and the ability to see a patient’s medical history at a glance are just some of the improvements offered by EMR. Allowing you to spend more time directly with your patients also gives them greater confidence in the procedures they choose and comfort in the process. When your patients are receiving the highest level of care from your office, they are more likely to return for subsequent procedures and tell friends and family members about your practice.

At PatientNOW, we understand that EMR plays a key role in bringing your plastic surgery practice to the next level. Our software packages combine easy-to-use EMR with patient engagement tools that will help you build your practice and your reputation. To learn more about our products, contact PatientNOW today at 800-436-3150.

30
May

Do I Need to be “Tech-Savvy” to Use PatientNOW?

As you consider moving to a more automated plastic surgery practice, the change is sure to be met with more a than a little bit of trepidation. While an electronic office sounds more efficient, learning all the new programs also seems very overwhelming. Transitions can always be somewhat challenging, but by choosing a company like PatientNOW for your automation needs, you will have all the necessary support and guidance to make the transition as smooth as possible. Check out these reasons why even the least “tech-savvy” practices will benefit from implementing PatientNOW software.

Customized to Your Needs

PatientNOW software was designed by plastic surgeons for plastic surgeons. This means the software will be more intuitive than you might expect as it was created with your specific needs in mind. At the same time, you will likely find all the features of the software to provide value to your office, since they were customized to practices just like yours. The automated software will complement your office perfectly, increasing your efficiency without putting up more obstacles as you try to pick and choose the parts of the software that will fit your needs.

User-Friendly, Easy to Navigate

The user-friendly nature of the PatientNOW software makes it easy to navigate through the functions and set up your automated office just the way you want it. A practice like yours requires you to build relationships with your patients that will produce trust, confidence and referrals. By providing you with software that you can run with right from the start, we free up your time so you can spend it on your patients, rather than on learning complex technology.

Extensive Training Opportunities

PatientNOW doesn’t leave you hanging once your software is delivered. Remote training is included in the cost of your software package, which can be scheduled at a time that is convenient for you and your staff. A dedicated trainer will be assigned to your office to help with your initial configuration and your staff training. Training for a plastic surgery practice can be completed in just 24-32 hours and training for administrative tasks like scheduling, scanning and interoffice communications takes just two hours to finish.

Ongoing Support

We understand that problems or questions can arise once your software has gone live. We offer ongoing remote support through our website as well. In addition, there is plenty of helpful information right on our website to teach you how to make the most of all of your software features. We partner with you at the time of implementation and on down the road to ensure your experience with PatientNOW is a positive and productive one.

Reaping the Benefits

Once you have configured our easy-to-use software and it is a standard part of your practice, there are numerous benefits you will gain from your PatientNOW products:

  • Greater office efficiency means more time with your patients
  • Easy scheduling features reduce no-shows and increase revenue
  • Billing software allows for faster, more accurate billing procedures
  • Acquisition and retention software ensures no patient falls through the cracks
  • Enhance your patient experience to increase retention and referrals

PatientNOW has the products and features you need to take your plastic surgery practice to the next level. To learn more about our services, contact PatientNOW today at 800-436-3150.

23
May

The Importance of Customer Service in the Digital Age

It has likely been quite the process converting your office to the digital age. However, your efforts cannot stop with the automation – you also need to consider how you will best serve your patients with your new system in place. While the way we do any type of business has evolved considerably, the needs and expectations of our patients and our customers are distinctly the same. It is up to you to ensure your patients feel the same level of care and service from your office, even with the automation in place, to make your operation more efficient and convenient.

Improving Your Patient Experience

While an automated office offers considerable benefit to you and your staff, it can be used to improve the experience of your patients as well. The key is knowing how to adapt those tools in a service-oriented fashion. There are a few key benefits you will see as a result of this process:

You Can Be More Responsive

Automation through a variety of channels can allow you to respond to your patients much more efficiently. Customers no longer want to do business over the phone. They want to be able to access your practice through a variety of channels and they expect the response to be much faster. In fact, according to the consulting company Accenture, more than 80 percent of today’s consumers want to work with companies that make doing business easier. With today’s technology, you can accommodate all of your patients with the access to your practice they are seeking.

You Can Really Hear Them

It can be a challenge to get the feedback from customers you need to know what they really want. In fact, only three percent of customers believe that companies really hear their needs and requests. The right software makes it easy to record patient responses to your services and react to your patients’ messages. Those tools can make all the difference in your own patient management and promotion of your practice.

You Can Expand Their Options

Patients want a variety of ways to communicate with your practice today, and the digital age can really help in this regard. Few patients want to restrict their contact to phone calls when there are many more convenient ways to get in touch with you. It is your responsibility to provide those more convenient options to attract new patients and retain current ones. In addition to your standard website options, give your patients a feedback form that is easy to complete or submit. Access to social media channels is another way to make communication easier and more convenient for your patients.

You Can Offer What The Competition Can’t

It may seem like these offerings are fairly standard today, but not every plastic surgery or dermatology practice is offering them at this time. By getting your practice up to par, you may be the name that stands apart to your patients as the practice that is both accessible and up to date. This small effort can make a big difference in the perception of prospective patients, as well as your ability to engage with our patients directly on a different level than your competitors.

When it comes to automating your office with the patient experience in mind, the products offered by PatientNOW cannot be beat. We provide patient engagement at every step of the process, with the tools you need to keep your patients in the loop for all of your new developments. To learn more about our software tools, contact PatientNOW today at 888-644-2987.

17
May

The Importance of Patient Follow-Up

It may not seem as though you are building the same patient relationship in plastic surgery as you do in other areas of practice, but if you are serious about growing your patient base, relationship is a must. Patients that have one plastic surgery often come in for additional procedures over time and a good relationship with you is a key factor in ensuring your patients will return to your office for those subsequent treatments. There are a number of additional ways patients that have an ongoing relationship with you can impact the success of your practice.

Patient Reviews

Patients are more likely than ever before to share their experience with your practice on popular review sites like Yelp. At the same time, patients in search of a plastic surgeon may check Yelp for information about the doctor they are considering from a patient’s point of view. This knowledge can be concerning to physicians since it seems like there is no way to control the information that is shared by your patients on these channels. However, maintaining a positive relationship with your patient after a procedure can go far in ensuring any reviews that are posted about you and your practice will be a help rather than a hindrance.

The Social Media Exchange

Social media is another channel where patients might be inclined to share information about their experience with you. When you consider how many friends and friends-of-friends a single Facebook post or tweet can reach, maintaining positive information on these sites is essential as well. At the same time, you can use your own social media channels to engage your patients, providing you with additional exposure and the potential for new patient acquisition as well as current patient retention.

Word-of-Mouth Referrals

When your patients are happy with your service and the results of their procedures, they are more likely to share their experience with friends and family members. Maintaining a relationship with your patients ensures that your name is at the forefront of their minds when discussing procedures with family and friends. It also leaves a positive impression on previous patients that might send others to your practice through word-of-mouth referrals.

Patient Follow-Up Tips

There are a number of ways to boost your patient retention, which can increase your patient acquisition at the same time:

  • Offer a patient loyalty program that offers discounts for repeat visits
  • Establish a birthday club so your patient receives contact from your office every year
  • Utilize patient surveys to determine what your practice does well and where you can improve
  • Follow up on review sites, thanking patients for positive reviews and offering solutions when reviews are not as positive
  • Manage social media to ensure that any negative posts are handled by your practice quickly and effectively

Developing and maintaining positive patient relationships can be easier than you think, with the help of a few simple automation tools. PatientNOW specifically designs software products for plastic surgeons interested in keeping the patient engagement intact long after the first procedure. Our Patient Acquisition and Retention (PAR) software efficiently manages the patient life cycle, creating a positive experience through every step of the process.

Don’t allow patients to fall through the cracks any longer. With PatientNOW solutions, you can maintain positive patient relationships both now and in the future. To learn more, contact PatientNOW today at 888-644-2987.

27
Mar

Why You Need a Review Management Tool

Individuals looking for plastic surgery today are relying more and more on the information they collect online for choosing the right surgeon for their needs. This includes online reviews written by former patients, much to the chagrin of plastic surgeons across the country that are still trying to embrace the idea of reputation management. Fortunately, you can make this process easier and more streamlined than ever before, thanks to a partnership between PatientNOW and Patient Approved.

The Importance of (and Problem with) Patient Reviews

Online patient reviews have been known to strike fear in even the top rated plastic surgeons today. Just one poor review, posted by a disgruntled patient, can impact the ability to attract new patients to your practice. In addition, few physicians have the time necessary to monitor review sites and social media to address possible concerns when they arise.

The good news is just as poor reviews may turn away prospective patients, positive reviews can attract them. What better way to acquire those positive reviews than been couraging your happy patients to post them in venues where others are most likely to see them?

Getting to the Source

The key to using online reviews to your advantage is to head first to the places where prospective patients are going. One of the best sources for physician reviews is Patient Approved, which has been providing patients with valuable information about physicians in their area since 2006. This is one of the few websites that avoids review biases, by encouraging doctors to get honest feedback from all of their patients.

The feedback is viewed by the doctor and then sent to partner sites of Patient Approved where they are sure to get plenty of views. In addition to giving doctors the tools necessary to build their patient base, it also provides those physicians with valuable information to make their practices even better. This also lets patients know the physicians on Patient Approved are committed to offering the highest level of care possible to their patients.

PatientNOW and Patient Approved

PatientNOW is partnering with Patient Approved to bring the next level of automation to our physician’s practices. Now, doctors that purchase PatientNOW EMR software will receive a basic version of Patient Approved to interact with their patients after treatments are completed. This strategic partnership allows you to seamlessly integrate patient review management with the rest of your office automation to increase patient acquisition without adding more work for your administrative team.

The PatientNOW software will automatically gather feedback from your patients using treatment pathways already integrated into our software programs. This feedback can be used by you and your staff to improve your level of patient care, while allowing you to share that information across the internet to attract new patients to your practice. Because patients tend to book appointments with physicians that have reviews online, you will be increasing patient acquisition at the same time you are providing valuable information about how well your practice is serving your current patients.

PatientNOW and Patient Approved are committed to helping plastic surgeons create healthy, robust practices by increasing patient acquisition, retention and office efficiency. To learn more about these services or the specific products offered by PatientNOW, contact our office today at 800-436-3150.

20
Mar

Incorporating New Look Now into Your Practice

PatientNOW offers the latest in customizable software solutions for busy plastic surgery practices. Now, our clients can take patient engagement to the next level by incorporating New Look Now into the mix. New Look Now features a personalized treatment visualization platform that allows patients to “see” the results of their procedures before they book their appointment. When this platform is added to the many patient engagement features offered by PatientNOW software, doctors can rest assured they are covering all their bases when it comes to acquiring and retaining patients to their practice.

Benefits of New Look Now

One of the most difficult factors patients face when considering plastic surgery or a cosmetic treatment is how the results of their procedure will actually turn out. In addition to making a patient hesitant about investing in a procedure, it can be challenging to determine precisely which procedure will provide them with the best results. New Look Now takes much of the guesswork out of the process by moving the before and after photos from another person to the prospective patient’s own photo.

The platform is user-friendly and very easy for both patients and physicians to master. First, the patient uses any device to take a photo of the area they would like enhanced. Next, the patient uploads the photo into the New Look Now website, along with the treatment they are interested in. New Look Now then emails the patient’s own before and after visualizer directly to them within 24 hours.

Benefits for PatientNOW Clients

For clients currently using PatientNOW software or in the process of implementing PatientNOW platforms into their own practices, the addition of New Look Now can be invaluable to the process of patient acquisition and retention. The visualization platform allows you to further personalize your patient’s experience, enhancing your patient’s relationship with you and your practice. The simple use of these photo simulations can effectively decrease no-show rates, increase consultations and convert consultations to procedures.

For your practice, this means significant improvement to your practice’s revenue and bottom line. When combined with other features of PatientNOW’s own patient engagement software, you can enjoy long-term relationships with your patients, greater acquisition and retention and word-of-mouth marketing that goes a long way in building your practice. In addition, PatientNOW allows you to automate your office administrative tasks, taking you and your staff away from your computers and in direct contact with your patients.

Customized Solutions for You and Your Patients

New Look Now gives your patients the opportunity to try out procedures from the comfort of home, before scheduling the procedure with your office. The added features is a benefit not offered by the majority of plastic surgeons today, giving your practice a competitive edge when it comes to establishing personal relationships with your patients. Combining the service with PatientNOW’s own Patient Acquisition and Retention (PAR) software, your practice will be able to offer patients a unique experience that will build your reputation in your area and beyond.

Don’t settle for traditional approaches to building patient relationships. Your patients today are looking for ways to make their experience more convenient, comfortable and successful. Give them what they want with customized solutions from PatientNOW and New Look Now. To learn more, contact us today at 800-436-3150.

14
Mar

Utilizing Online Scheduling

Online scheduling is becoming a popular option for plastic surgeons today for a variety of reasons. This automated feature, offered with your PatientNOW software package, provides numerous benefits for both you and your patients. When you effectively implement your online scheduling program, you will see increases to your office efficiency as well as your patient satisfaction. Check out these tips for making the most of your online scheduling software solution.

Accurate Scheduling

When properly implemented and used, online scheduling ensures your patients are correctly scheduled with the provider in your office they need to see, whether that is you, another surgeon on your office or another member of your medical staff. An online system takes the guesswork out of the scheduling process, minimizing errors for both your staff and your patients. Online solutions also ensure the schedule of each member of your staff moves as efficiently as possible, as patients are scheduled automatically for sufficient time based on their specific needs.

Ensuring Room Availability

Like the availability of your staff, you want to know the office rooms necessary for your patients’ appointments are also open for their needs. Online scheduling can also be used to preserve the availability of your examination and treatment rooms as they are needed for your patient flow each day. In addition, you can use your online scheduling software to track patients through the flow of your office, so you know where each patient is and how long they are there.

Reducing No-Shows

Online scheduling can also be used to remind patients automatically when their appointments are coming up. This automated reminder system greatly reduces patient no-shows when it is implemented, since you won’t hear patients telling you they “forgot” about their appointments. A reduction in no-shows increases your revenue flow while improving your office efficiency – a win-win for busy practices.

Rescheduling Cancellations

No-shows are not the only scheduling issue that can cost you money. Cancellations that are not filled can also decrease your revenue as well as your office flow. When cancellations do occur, you can use your online scheduling tool to fill the empty slots on your calendar. This allows patients that are waiting to see you a chance to get in earlier, a positive feature of your patient relations. In addition, automatically filling those cancellations keeps your office humming at top efficiency and your revenue stream going strong.

Printed Check-In Documents

Another step that can slow down the efficiency of your daily schedule is having patients fill out forms when they come in for their initial consultation. Instead of taking valuable office time for this step, your scheduling software provides the forms online so your patients can print and complete before they come to your office. This provides new patients the opportunity to ask questions prior to their first visit and gives you a chance to review their information before their consultation.

PatientNOW provides online scheduling as a part of their customizable EMR and Patient Engagement packages. This tool features color-coded appointments, wait list capabilities, automated reminders, and much more. Contact PatientNOW today at 800-436-3150 to find out how our products can help you make your practice more efficient and patient-friendly.

19
Jan

Benefits of Subscription Pricing

If you are looking for EMR and practice management services, you may be facing a number of different options. One thing to consider is whether to go with standard installation software or a cloud-based system that offers subscription pricing. Also known as Software as a Service or SaaS, this approach has been gaining steam in the medical community in recent years. There are a number of reasons why practices are moving to SaaS and subscription pricing as a more practical and affordable way to automate their offices today.

Budget-Friendly

Subscription pricing common with SaaS makes the entire process of automating your practice more affordable. Instead of one large cost up front, this system works on a “pay-as-you-go” basis, with monthly rates that you can easily work into your budget. This is a much more attainable option for many small practices today that allows them to see the financial benefits of an automated system over the long term without the initial pinch that traditional software systems require.

Faster Integration

Using SaaS makes integration of the software into your practice much more seamless. The software can be installed efficiently and configuration is already completed. Demonstrations can be performed quickly and conveniently for your entire staff to bring everyone in the office up to par on the new system. Easy implementation also saves you money in time for your employees to learn the system and other costs related to the training process.

Increased Mobility, Accessibility

With SaaS, you are able to take your practice with you just about anywhere. While your system will remain safe and secure inside the cloud, you will be able to access the information you need from any location and device. Most systems allow you to adapt files to mobile devices so you can check patient records on your phone, tablet or home computer.

Customizable to Your Needs

A subscription service allows you to customize the solutions you want to your specific needs. This is a significant money-saver, since you will only be paying for the services you actually use – no more, no less. In addition to spending less, you will be getting the full value out of the money you do invest in your new automated system, since you will be using every tool you are actually billed for.

Easier Upgrades

Upgrading this type of system is also much easier, since the subscription service will handle all of the upgrades for you. Your SaaS provider will be responsible for maintaining your system, updating as necessary and ensuring your service level remains consistent. At the same time, you can rest assured your security will be of the highest quality so you have peace of mind in knowing your patients’ sensitive information will be protected. With professionals on the job for the maintenance and security of your system, your time can be spent with your patients, rather than your computer.

PatientNOW features the practice management software you need to take your practice to the next level. Our customizable solutions offer everything you need to manage the daily operations of your practice, including patient engagement, billing and coding and patient acquisition and retention. With subscription pricing, you can enjoy lower rates overall and a high level of value from your investment. To learn more about our products, contact PatientNOW at 800-436-3150.

8
Nov

The Importance of a Mobile CRM

You may not think of customer relationship management (CRM) as an essential part of your medical practice. However, like any business, your goal is patient acquisition and retention if you are serious about building your patient base. CRM is the way to see improvements in both of those areas. Mobile CRM is the way to increase patient acquisition and retention and give your patients the precise type of experience with your practice they are looking for.

Why CRM?

The very nature of CRM, which is to improve the relationship with your existing patients, builds your patient retention. At the same time, CRM offers benefits to your patient acquisition because happy patients are more likely to refer you to family and friends. They are also more likely to give you favorable reviews on the websites patients tend to go to when they begin thinking about plastic surgery procedures.

CRM is a method of understanding the needs and concerns of your patients better so that you can address them more effectively. It provides a pathway for communication that allows you better insight into how your patients see you and your practice. That way, you can make any necessary changes to improve your patients’ experiences every time they walk into your office.

Why Mobile CRM?

People have migrated from PCs and laptops to mobile devices of all kinds. This allows all of us to take our business and our personal lives with us wherever we go. If you want to be fully accessible to your patients, going mobile is the way to go without a doubt.

The benefits of mobile CRM are numerous and include:

• Better access to information from any location

• Faster, more efficient patient communication

• Better insight into how patients see your practice

• Faster notification of concerns so answers can be found

• Convenience for your patients, which means higher patient retention

There are many reasons why you need to consider adding mobile CRM to your practice. The next question becomes, how do you go about it?

How PatientNOW can Help

At PatientNOW, we have the solutions you need to bring your patient relationships to the next level. Through automation of your office, you will have more time to dedicate to your patients, whether through face-to-face consultations or mobile communications. Our Patient Acquisition and Retention (PAR) software is specifically geared toward building those relationships with your patients that will keep them coming back to you for additional treatments and sharing your name with friends and family also interested in cosmetic procedures.

Our software package ensures no inquiry to your office gets lost in the cracks by automating the follow-up process. In addition, our software makes it easy for you to track both your referrals and your staff effectiveness, allowing you to make the necessary changes to improve your patients’ experiences with you. We even provide convenient, efficient ways for you to build your practice through specials, promotions and awards programs.

It is not enough to be a competent plastic surgeon with a good bedside manner today. The industry requires physicians to connect with patients in a much wider range of channels than ever before. At PatientNOW, we understand the pressure this can place on your practice, which is why we provide the specific solutions that can increase your office efficiency and patient engagement. To learn more, contact PatientNOW today at 800-436-3150.

1
Nov

Using PatientNOW from Start to Finish

Automating your plastic surgery practice can seem like a daunting undertaking, particularly if you have used the same manual system for many years. However, office automation promises many benefits, including more time to spend with your patients. At PatientNOW, we understand the implementation of a new software system can make any plastic surgeon cringe with visions of technical mishaps and plenty of headache. To help you prepare for the change, check out these basics of using PatientNOW in your practice.

Electronic Medical Records

Organize your patient records and other important information online so that both you and your patient have easy access to their files. EMR offers your practice the ability to go paperless, increasing both efficiency and security. All of your patient’s information will be immediately accessible on your computer or mobile device and our QuickVIEW allows you to flip through the electronic file the same way you would a paper file.

The patient portal is another feature of our EMR that allows your patient to take a more active role in their treatments. This portal provides patients the convenience of completing paperwork and signing consent forms electronically, as well as access to their medical information. The software also features secure messaging that allows your office to communicate with patients quickly and easily.

Practice Management

Practice management boasts features that give you less time in front of your computer and more time with your patients. Scheduling software is color-coded for easy reference and automated reminders reduce the number of no-show appointments in your office. The software also includes wait list capabilities and block scheduling to ensure your patients get seen in a timely fashion.

E-prescribe is another feature physicians often wonder how they lived without once it is implemented into the office. Electronic prescriptions streamline the process, while eliminating errors and potential drug interactions. The procedure is also beneficial for patients that no longer have to take a paper prescription to the pharmacy and wait for it to be filled.

Patient Engagement

Plastic surgeons find themselves in a competitive industry today, which means patient acquisition and retention are essential for a healthy practice. Our PAR software even makes marketing and follow-up that much easier by automating the process to ensure no prospective patients fall through the cracks. The PatientNOW software help you to capture additional patients every week, which can significantly increase your patient base and your revenues over the course of the year.

Studies have shown that as many as 40 percent of patients that call for information about a procedure will not schedule an appointment during that contact. PAR software automatically sends an email follow-up to the patient after the phone call, increasing the odds that the patient will actually schedule their procedure with your office. In addition, PAR follows up with current patients after a procedure to ensure they schedule their next procedure with your practice as well.

Office automation is at the heart of improving your physician/patient relationship. Patients are looking for a plastic surgeon they can trust, and when they find that physician, they will not only come back for additional treatments, they will refer friends and family members to that physician as well. By getting you and your staff away from the computer and engaged in patient interaction, you will see your practice grow and thrive. To learn more about PatientNOW software products, contact our office today at 800-436-3150.