Managing inventory at your practice is easy with patientNOW’s practice management software. We spoke with Esther Marlow, Front Office and Injectables Manager at Aesthetics by Design, to ask for her advice on how she does this at her practice in Englewood, CO. Read more
The importance of managing inventory can have a significant impact on aesthetic medical practices. Having an effective and efficient process in place to manage product inventory is necessary to not only maintain product but also to replenish product and protect practice revenue. The cost of inventory is relevant to a medical practice and having an inaccurate system of accounting for your product inventory could create an improper need for additional storage space, added shipping costs, low inventory, stale product and could even promote theft. Here are 3 easy steps to consider in managing your practice’s inventory.
Acquiring new patients is one of the biggest challenges many practices face, but once you have a new patient booked for a treatment, how can you make sure they will come back? Implementing a system that increases the life cycle of each patient is an important part of practice management, and one area that many managers overlook. Focusing on improving patient relations can make it easier to retain patients so that you don’t have to spend more time and resources marketing to new patients.
PatientNOW spoke with Dr. Douglas Hendricks, a long-time customer and super user of the Medical Records Studio version, about how important before and after photos are to him in his office, and how he sets up a photo management protocol with his staff and practice. He explained how having the photos readily available for usage during consultations and post-op is very key.
If a picture is worth 1,000 words, then a before-and-after photo is probably worth at least $1,000 per week to an aesthetic medical practice. The results that you provide to patients speak not only to your skills, but also provide a reference and educational platform for new and existing patients interested in treatments.
Implementing a before-and-after photo protocol into your practice is very important. This will serve as a standard operating procedure (SOP) for every patient that comes into your practice.
HOW DO YOU CREATE AN SOP FOR PHOTO MANAGEMENT?
Before-and-after photos are vital parts of the patient record. It helps to document visual changes from treatment, it defines where adjustments should take place in some cases, and it also helps to identify other opportunities for treatment.
Your practice should evaluate the process of consenting, gathering, taking and archiving of your before and after photos. We will go through some tips and tricks to be sure that you are covering all of the bases in order to have an efficient photo management system.
One of the biggest challenges for many practices is maintaining a high patient retention rate. Some practice’s patient retention methods are more successful than others’ because they have likely created a streamlined system for managing patient communications. You can make this process easier by using the patientNOW Patient Acquisition and Retention (PAR™) system at your practice. The system makes it simple to automate many marketing tasks so patient communications are seamless and effective.
Here are some tips for increasing patient retention rates:
Managing paper records and documents for your patients can be time-consuming and can be a security risk. Many practice managers find it challenging to keep paper records up-to-date and ensure that all paperwork is free of medical errors. Making the switch to an EMR can streamline many of your medical practice’s daily activities and also save you time and money in the long-run. Here are some of the ways an EMR can benefit your practice:
Making sure your practice runs smoothly can be a challenge when you are using folders full of paper documents to maintain patient records or outdated software programs to handle billing and scheduling tasks. Making the switch to a paperless office by digitizing patient records and implementing a document management system for easy sharing of photos and other media can help to streamline many day-to-day activities — and also reduce overall costs.
Here are three ways an EMR, or electronic medical records system, can improve your practice:
“I’m in the aesthetics business. So I want an office that looks clean, with a modern edge to it,” says facial plastic surgeon John M. Hilinski, MD, owner and medical director of San Diego Face & Neck Specialties (www.drhilinski.com).
With PatientNOW’s electronic medical record (EMR) system, hesays he doesn’t need racks of paper charts. “Around the office, we have big computer screens,” plus iPads used by staff members – and by patients for signing informed consent documents.”
Dr. Hilinski says that when he chose PatientNOW, he wanted a comprehensive system that would allow him to grow into it – not lock him down in terms of capabilities. “And PatientNOW certainly met this need.
Along with streamlining his daily duties, PatientNOW enables Dr. Hilinski to create his own personalized templates for documents such as consultation notes or operative reports. PatientNOW also has allowed him to create several automated text snippets that spare him from typing frequently used comments.
“I can just click them into the content on the fly.” Regarding informed consent, for example, once he discusses the risks and benefits of a procedure with a patient, “I can right-click, paste, and bam! It’s documented.” Read more
You need to implement an efficient and secure system to manage medical records and generate invoices at your office. Consider going paperless when managing electronic medical records so that you have easy access to files you need at any time. Going paperless can streamline many internal operations and even improve the patient experience. Here are some of the benefits and drawbacks of going paperless with an EMR: