Pathways

Treatment Pathways is the most powerful revenue driving tool in patientNOW. Patients are tracked through the appointments that are created in the scheduler and whether they are checked in. Each appointment can have a different confirmation protocol – including an automatic email and an automatic text that each have a specific message and timeframe for when they go out. After each appointment is checked in there is a specific protocol that can vary from post consult follow up to an email reminder that it's time to return for your next injectable appointment. Treatment Pathways can even send letters and packets to a specific printer and tray that you designate.

The only follow up your staff will have to do manually is pick up the phone and call. This is so powerful because staying in touch with your patients has been proven time and time again to help increase surgeries and treatments scheduled while also helping to keep patients returning for more and referring friends and family. Purchasing and implementing PatientNOW's Treatment Pathways is like hiring a full time patient care coordinator without having to pay for their salary and benefits.

Task Management

Pathways can help you manage necessary tasks from the referral, consultation and throughout the treatment.

• Automatically print documents such as referral thank you letters
• Automatically send email reminders or notices
• Assigns tasks for completion to appropriate staff members
• Prompt specific documentation for staff members
• Ensure proper follow-through with each patient and treatment

Front Office Operations

Pathways can enhance the efficiency of your front office staff, so they can concentrate on assisting patients.  For example, the system will automatically print documents such as Consent forms or remind a staff member to make a follow-up call to a patient’s insurance company.

Quality Assurance

Pathways will serve as an important component of your Quality Assurance program. Incident reports and task follow-ups are generated and tracked, providing both the necessary documentation and administrative tools you need for outstanding quality control.

Marketing

Pathways is the ultimate medical marketing tool. The system tracks who your patients are, what services they seek, how they found you, and provides the steps needed to retain that patient. As a fully integrated system, the system interfaces with patient accounts and billing information, giving you full demographic data and the ability to assign tasks appropriate to billing or marketing needs.  For aesthetic practices, Pathways also provides a crucial patient contact system.

Find the RIGHT patients:

Pathways direct your staff through the necessary follow-up actions needed to get patients through your front door. From the initial contact with your office, pathways will make certain assessments of the prospect, based on these criteria:

• Timeframe
• Procedures requested
• Medical history

This assessment will then generate the appropriate follow-up sequence for addressing that particular patient. If a patient should not be pursued, you and your staff will know, so you can allocate time accordingly.

With Patient Now, you can fill your consultation schedule with the best candidates. During consultations, Pathways prompts and records the right questions for your potential patients.  You’ll have more consultations and more conversions into treatment or surgery.

Optimize Your Process for Each Patient

Pathways is designed in a way that recognizes varying patient needs.  Follow-up tasks are assigned with input from multiple patient factors – not as generic defaults.  For example, breast augmentation follow-up protocols have a different workflow than those of facelifts or laser treatments. Workflow tasks are also adjusted for the patient’s time frame and interest level.

None of the current patient management programs can compete with the integrated and sophisticated functionality of PatientNOW Pathways.  Contact us to learn more about Pathways and other medical practice solutions from PatientNOW.