Support
Our technicians are available to assist you 9:00 a.m. to 8:00 p.m. Eastern Standard Time. For immediate support, you can call the toll-free technical support line. If you have questions or an issue that is non-urgent, feel free to email us.
When you call PatientNOW technical support, you’ll speak to our dedicated support personnel, not an answering system. The technician will work with you to resolve the issue. He or she is prepared to handle issues with PatientNOW EMR, as well as basic hardware, software, and network troubleshooting. If necessary, the support person can connect remotely to your workstation or access your server.
Contact Information
Toll Free Line: (800) 436 - 3150 x2
Support FAQ
What happens if I call tech support after-hours?
Any calls or emails received outside of the scheduled times will be addressed the next day.
How do you connect to my workstation or server?
Our technicians use LogMeIn IT Rescue to connect remotely to workstations. We access your server via LogMeIn link.
Is PatientNOW EMR software updated frequently?
Yes, we release updates as new features and change requests become available. All clients on support get complimentary updates that occur after hours.
What happens if I call for tech support and my problem cannot be solved?
One of our training or support personnel will follow-up regarding your problem. Issues may be forwarded to our software development team, with a tracking number for specific clients.
What if I need replacement parts or hardware?
We can advise you on hardware upgrades and even help you obtain discounts from vendors, but hardware maintenance is your responsibility.
What build of PatientNOW am I using?
Click the i in the upper left corner to find out what build you are on. All workstations and server should be on the same build. Our current build is 5.0.277 dated 6/10/2010
Who do I call for PatientNOW support?
800-436-3150 x 2 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How do I schedule training ?
Email your trainer or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Who do I call for support with my Fujitsu document scanner?
Click here for Fujitsu support or call (800) 626-4686 and use Option 2
Who do I call for credit cards integrated with PatientNOW?
First Data – Bill Martin - (877) 457-2615 x56229 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Do you support Apple computers?
Yes by running either Boot Camp or Parallels and Windows XP Pro, Vista Business 32 bit or Windows 7 Professional 32 bit. Always use a standard Intel based Server running Microsoft Server 2008 configured as a domain controller or a member of a domain.
Who do I call for setting up my account with ENS for electronic claims submission?
Kelsey M Saunders 678-455-5604 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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