Electronic medical records (EMR) has become the trend for all types of doctors’ offices today. For plastic surgeons, a paperless office means more time with patients to build trust and a positive relationship. It is understandable that some physicians are hesitant to move to EMR due to concerns over how difficult the transition will be. However, the benefits of using PatientNOW software far outweigh the possible drawbacks of making the switch.
Meeting Patient Expectations
Patients are using technology to make their lives easier in any number of ways, and they want those same perks from their doctor’s office. If you are still using paper charts and requiring patients to phone in for appointments and other information, you are missing the mark with many tech-savvy patients today. Get your office onboard with the trend by going paperless, and your patients will assume your procedures and treatments are equally state-of-the-art.
Enhancing Patient Convenience
Your patients are busier today than ever before, and they need you to make the process of scheduling treatments and procedures as easy and convenient as possible. The ability to book appointments online allows patients to schedule treatments around their busy routines. Automated appointment reminders will improve your no-show numbers, and rescheduling appointments is much easier when your patients can simply log into your website and make the switch.
Improving Customer Service
When you are spending less time looking for and updating paper files, you have more time to sit down with your patients to answer questions and educate them about your procedures. Patients in search of plastic surgery want a surgeon that will take the time to discuss treatment options and help them feel comfortable and confident about their choices. They also want their surgeon to be available before and after surgery to answer questions and concerns. By freeing up the time you would typically spend on administrative duties, you can give your patients the time and attention they want and deserve.
With paper files, your patient’s information remains at your office, only to be accessed during business hours. With electronic records, you can access your patient’s records from any location and on any device. This also makes it easier to transfer information to other doctors when necessary, such as when you are collaborating with a medical team for a breast reconstruction patient. In addition to increased accessibility, electronic information also tends to be more accurate, since there is no concern over misreading someone’s handwriting.
Reducing Operational Costs
The bottom line on EMR is that it will improve your practice’s bottom line. Consider how much you are spending right now in storage and staffing to maintain your paper filing system. Those costs are eliminated when you go paperless. At the same time, your time will be free to see more patients daily, increasing revenue. Software from PatientNOW also includes acquisition and retention tools that will help you increase patient interest, conversions, subsequent treatments and referrals. All pluses when it comes to expanding your practice and boosting your bottom line.
There are many reasons why EMR from PatientNOW will be a positive addition to your practice. To learn more about the specifics of our products, contact a PatientNOW representative today at 800-436-3150.