Eliminate tab-hopping, capture every lead, and manage calls, texts, voicemails, and AI receptionist chats, all from a single thread inside your EMR.
When patient conversations are scattered across separate phone apps, texting tools, and EMR records, your front desk loses up to 4 hours every week just toggling between tabs. Even worse, delayed responses mean up to 40% of inbound calls go unanswered, and 85% of callers who reach voicemail move on to another provider.
Eliminate the scattered tools and delayed responses with PatientNow’s Communications Hub + VoIP.
With Communications Hub inside PatientNow, you can:
PatientNow with Communications Hub is designed specifically around the high-touch workflows of medspas, plastic surgery clinics, and wellness centers. From initial inquiry and automated AI booking to consultation follow-up and long-term treatment retention, every interaction stays connected in one unified operating system.
Get patient details, right where you are already working. When you select a patient on your schedule, their complete interaction history loads automatically alongside their membership status, lifetime spend, and appointment history.
Enhance patient care with two-way SMS and MMS photo sharing. Send before-and-after photos, treatment guidance, and product notes directly to patient cell phones to build trust and increase consultation conversions.
Contacting a lead within 5 minutes makes a practice 21x more likely to convert than waiting 30 minutes. 1-click sync instantly transfers web leads into PatientNow pipeline records, triggering immediate automated follow-up.
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Know exactly who responded with clear sender badges for AI receptionist, PatientNow system, and individual team members. Automated appointment reminders are filtered out, keeping the inbox focused on 1-on-1 conversations.
"Nine years in, PatientNow keeps us covered, from inventory tracking to reporting, and we're still growing."
See how PatientNow brings calls, texts, MMS visuals, and AI receptionist chats together in one connected view.
Offer valid for up to 3 months of waived PatientNow monthly fees while completing an existing software provider contract. Payments feature required. Eligibility and additional terms and conditions may apply.