Medical Records Studio Tech Requirements

patientNOW Suggested Medical Records Technology Requirements

As a patientNOW customer, you are responsible for all medical records requirements, including IT Support, Hardware, Networking, and Disaster Recovery as follows:

IT Support – You MUST have a LOCAL person/company to:

Install, configure, and maintain all hardware, networking, and disaster recovery devices and insure that all devices are joined to the domain.

Configure the main Backup for the server to include these patientNOW directories: Storage and PN folders.

Install all servers, workstations, printers, scanners, cameras, and all other hardware and software components as necessary.

Install Microsoft Outlook 2010 or 2013 32 bit and configure.

Install a Logmein Link on the server.

Install patientNOW on all the local machines.

Troubleshoot network connection and other local operator issues.

patientNOW is a premium DELL reseller and can provide quotes for DELL hardware.

patientNOW customers may purchase DELL at patientNOW cost.

Server Minimum Configuration

Microsoft Windows Server 2008 R2 64-Bit or Windows Server 2012 R2

Set up as a domain controller or included in a domain with active directory

Current Duo or Quad Core Intel® Xeon processor

16GB Ram or greater (dependent on number of users)

Raid 1 or Raid 5 disk array with 15,000 rpm drives; capacity dependent on storage needs

Dual gigabit network cards

Physical location in a well-ventilated, protected area

patientNOW must be installed on its own server. Specifically, Microsoft Exchange, Canfield, and other enterprise software must not be on the patientNOW server.

patientNOW Remote Access to Server

High Speed Internet access

Logmein Link provided by patientNOW

Disaster Recovery

Battery back-up on server to allow safe shut-down of server during power outages

Configure the main Backup for the server to include these patientNOW directories: Storage and PN folders.

Off-site back-up. Preferably on-line automated back-up.

Antivirus on server and all workstations with all updates applied. Recommend ESET NOD 32. patientNOW will NOT function correctly with Trend Micro or McAfee.

Networking – Commercial Grade


Network switch with 3 or more Gigabit connections

If laptops or tablets will be used, wireless access point N band, capable of bridging

Remote Access


If accessing patientNOW remotely, there are 2 server options:

  • For minimal or light use (2 or fewer concurrent sessions), the patientNOW server may be configured with additional ram and processing capability
  • For heavy remote use, a second server should be setup with MS Terminal Services.

For either option, installed Microsoft Terminal Service User CALS (licenses) to handle the number of simultaneous remote user sessions

Workstations: To access the server remotely

  • Use a Remote Desktop Connection


Duo Core Processor (or equivalent)

4GB Ram – Windows 7 or Windows 8 Professional 64 bit. Do not use Home version.


USB Interface

Virus protection with updates applied (NOD32)

Joined to Domain

In addition, for Desktop PCs

  • 19” or larger Monitor
  • Network Interface Card (100/1000)

In addition, for Tablet or Laptop PCs

  • Wireless N

In addition, for Mac users

  • Parallels with Windows 7 or Windows 8 Professional installed, NOT Bootcamp (may also use .rdp)
  • 8 GB Ram (4 for Mac side and 4 for Windows side)

Additionally for Workstations with Scanners attached

Locally Attached Scanner

  • USB 2.0 Port
  • Joined to Domain
  • We recommend Fujitsu Scanners 6130 or 6140

Network Scanner

  • Scanner must have Twain driver
  • PCs must meet requirements for Desktop, Tablet, and Laptop PCs on previous page


    At least one network-attached laser printer. We suggest a higher quality color printer capable of duplex printing.

    Other Peripherals (Optional)

    Contact Sales to add any of the following optional peripherals

    • Barcode reader
    • Credit Card reader
    • Cash Drawer (APC100)
    • Gift Card reader and Gift Cards
    • Front desk web camera – Logitech web camera with USB connection and TWAIN driver
    • Digital SLR camera – Canon Digital EOS Rebel. patientNOW cannot import images set to Adobe RGB. Camera must be set to RGB or sRGB.
    • Dymo printer for bar code labels – Label Writer 450

    Additional Software Requirements

    For e-mail functionality in patientNOW, Microsoft Outlook 2010 or 2013 32 bit installed on:

    • server
    • workstations that will send/receive e-mail in patientNOW

    Microsoft Word installed on server (2007, 2010, 2013)