Create Profitable
Patient Relationships
Make meaningful connections
throughout the patient journey.
Patient Engagement Is the Heartbeat
of Your Practice
Effective patient engagement helps you attract new patients and keeps your loyal patients coming back for more. Think of it like a virtual tap on the shoulder that reminds patients of your practice and guides them toward making an appointment.
This vital aspect of your practice is now easier than ever to master with PatientNow. Our innovative CRM merges all your patient information and interactions into a unified patient record and engagement center. You’ll love the user-friendly dashboard and tools that help you boost sales and increase loyalty.
Plus, most patient engagement tasks can be automated, so it’s easy to create strong, ongoing relationships with your patients. You can even revive old leads and win back inactive patients.
Patient Engagement Components
PATHWAYS
The Path to Effortless Relationship Building
Automatic Efficiency
Pathways allow you to automate manual, repetitive tasks, like sending follow-up emails to prospects or texting appointment reminders.
You can also use pathways to allocate commissions, track referrals, create tasks and set reminders. It’s kind of like having another employee with a perfect memory to ensure you never miss an opportunity to engage patients and prospects at the right time.
COMMUNICATION
Keep Your Conversations Going
Communication Management
The PatientNow system is designed to keep conversations with your prospects and patients going. Throughout the patient journey, clients interact with your clinic through your website, text, email, social media, portal, phone calls and in person.
PatientNow’s engagement tools make it easy to manage each touchpoint, so you’re always in control of your clinic’s communication and marketing.
MEMBERSHIP / LOYALTY
Give a Little, Get a Lot
Reap the Rewards of Loyalty
Great patient experiences not only keep your patients coming back again and again, happy patients are the key to increasing referrals. Membership programs, reward points and gift cards are excellent ways to enhance your clients’ connection with your clinic and influence them to purchase more services.
The PatientNow system can be configured to integrate your unique programs, gift cards, reward points and discounts with your invoicing and auto-billing features.
MARKETING
Reach the Right Patients at the Right Time
Email & Text Marketing
Keep your practice top of mind with prospects and patients with Patient’Now’s built-in email and text marketing tools. You’ll have everything you need to design full-color email blasts and send two-way text messages, making it easy to promote specials, announce events and build trust with educational information.
Send marketing messages to your entire patient base or create segmented lists based on a variety of criteria to tailor your marketing to specific audiences. Our email and text marketing is HIPAA compliant, plus all messages and responses from patients are captured within corresponding patient records, providing a full audit trail.
The advanced reporting features track who opened your emails and text messages, which links were clicked, whether messages have been forwarded, who opted out of receiving future marketing and more. These details are used to automatically create follow-up lists, so you can make the most of each campaign.
