Thanks for your interest in PatientNOW careers. PatientNOW is an innovative healthcare technology company that creates software, including Electronic Medical Records (EMR), for medical practices, medical spas, surgery centers and hospitals. PatientNOW is easy to use, learn, and install. Compared to other EMR systems, PatientNOW is the affordable solution that offers simplicity, functionality, and flexibility to meet the needs of your office.

If you are tech savvy and looking for a career in a growing field in healthcare technology, we would like to hear from you.

Please forward your resume to careers@patientnow.com for consideration.


Director of Professional Services

PatientNOW helps doctors retain patients, build recurring revenue and enjoy the practice of medicine

Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in growing SAAS company excite you? Are you interested in being part of a team pushing for better results, developing highly satisfied customers and making a difference? Join us in our journey towards helping our clients do what they love.

PatientNOW is looking for a Director of Professional Services, a passionate power contributor who blends solid leadership, change management, and operations skills with proven customer support, customer training and customer retention.

THIS JOB MIGHT BE FOR YOU, IF?

You, as the Director of Professional Services, have the ability and passion to oversee an entire customer support, customer training and customer retention organization across various teams. You will provide strategic direction for the implementation, customer support and customer retention functions. This individual must be a strong leader that promotes service revenue growth, operational excellence, and successful client implementations that provide customers with measurable value. The right candidate must possess experience and strength in the areas of complex project management, Professional Services financial measurement and management, team leadership and development, problem-solving,

Reports to: Chief Operations Officer
Location(s): Greenwood Village, Colorado

Responsibilites
YOU EXCEL AT:

  • Creating the vision and strategy for the Client Support and Client Success teams
  • Defining the operating model to deliver world class services and increase the client success and overall experience
  • Ensuring staff are trained and experienced in the areas of patient engagement, practice management, Electronic Medical Records, 3rd party connectivity within a SaaS environment
  • Leading in the introduction and deployment of best practices for training, service support and retention processes. Develops and delivers process documentation, training videos and help documentation
  • Identify market and team-specific opportunities to accelerate service excellence and efficiency across the services teams, onboarding, revenue generation, profitability optimization and reporting & analytics
  • Ensure that standard best practices are upheld, specifically in project kickoffs, client-facing documentation, ongoing communications, and SLA reporting and governance plans
  • Developing meaningful metrics and reporting of service delivery performance across the enterprise and the customer lifecycle
  • Evaluating, defining, developing, and deploying new onboarding, service and support processes and/or Enhancements with existing processes
  • Overseeing the performance of support and success staff; their budget and staffing needs
  • Performing executive level escalation management

Qualifications
YOU HAVE:

  • Degree in a related field
  • 8+ years managing support centers and software implementation functions
  • High degree of technical and management expertise on SaaS platforms, services, and technical operations best practices and operational efficiencies
  • High degree of technical and management experience in Service Management, Continuous Delivery, and Service and Process Improvement to achieve operational efficiencies that deliver exceptional services to clients
  • Healthcare IT experience
  • Exceptional organizational, department, and client leadership
  • Executive level communication, builds trust and strong relationships with customers
  • Effective leadership and direction under pressure
  • Flexibility and ability to adapt and manage effectively in a continuous change and high performing environment
  • Ability to promote a positive attitude throughout the organization, effective at inspiring and motivating department through any challenge and drives execution excellence and success

REQUIRED COMPETENCIES:

  • Vision and strategy: Define the vision and strategy for client success with success measures and metrics ensuring the support organization enhances the customer experience while meeting patientNOW?s business goals
  • Client commitments: Follow through on all client commitments for project status, incidents, requests and overall performance reporting

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. PatientNOW is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. 
Apply Now


EMR Inside Sales

Job Description:

PatientNOW helps doctors retain patients, build recurring revenue and enjoy the practice of medicine. PatientNOW is a SaaS software company leading the cash pay medical movement.

Are you the kind of leader who likes to inspire and motivates other? Are you interested in being part of a team pushing for better results, developing highly satisfied customers and making a difference? Join us in our journey towards helping our doctor clients do what they love.

PatientNOW is looking for a Sales Manager who will play a key role in managing and coaching 2 teams. One – direct sales representatives with sales initiatives to capture aesthetic medical practices and cash pay medical practices. Two – account managers working with existing customer base with merchant processing, add-ons and conversions from perpetual license to SaaS.

THIS JOB MIGHT BE FOR YOU, IF…

    You, as a Sales Manager, are passionate about putting your Sales Management skills to good use and have the ability and passion to want to grow within a growing and thriving business by selling POS/Merchant Processing services into the medical industry.

    Reports to: Chief Sales Officer 

    Location(s): Greenwood Village, Colorado 

Position Overview:

    As a Sales Manager, will be responsible for leading the inside sales and direct sales team by measuring, overseeing and holding team members accountable for their daily activities, results, and professional development. The role requires strong leadership skills with a proven ability to deliver results.

IF YOU’RE GOOD AT:

  • Working with VP Marketing and Product Management to monitor lead generation. Track quantity of leads, quality of leads, conversion rates and time to close. Make adjustments as needed.
  • Updating dash board daily with reports from Sales Force.
  • Coaching Sales reps to be consultative with accounts
  • Working with tough customers.
  • Direct responsibility for strategic accounts and resellers.
  • Attending trade shows with sales team
  • Developing and implement new sales initiatives, strategies and programs to capture key demographics.
  • Being a Team Player to accomplish company objectives at all levels

Qualifications
YOU HAVE:

  • 5 + years managing SaaS software team in high growth business
  • Demonstrated excellent leadership skills
  • Experience in SalesForce
  • Track Record of superior performance
  • Ability to mentor and coach the development of other.
  • Strong interpersonal skills and customer service oriented with the ability to partner with leaders and individuals at all levels and to work within a team.

Benefits:

  • The compensation is a combination of base salary and commissions.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit share

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. PatientNOW is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. 
Apply Now


Account Manager

Job Description:

patientNOW is hiring an Account Manager (AM) who will help maintain existing business with current clients, grow business relationships with current clients and assist in increasing overall Net Promoter Score (NPS). The AM will help our clients to better understand the full potential of our business solution and act as liaison between the client, training and support. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer reference program. The AM will report to the Chief Sales Officer. This position is located at the Corporate office in Greenwood Village, CO.

Job Responsibilities:

  • Up-sell and cross sell additional patientNOW products.
  • Develop open and effective channels of communication with each client that can be employed by other departments as well.
  • Ongoing reporting (from salesforce.com) detailing client contacts.
  • Maintain and expand customer references.
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship.

Job Qualifications:

  • Bachelor’s Degree in Business or related business experience required.
  • 3+ years’ experience in an account management role.
  • 3+ years in B2B SaaS technology
  • Knowledge of reference programs a plus
  • Proven ability to utilize the Salesforce platform required
  • Must demonstrate ability to meet deadlines and metrics associated with this position.
  • Strong written and verbal skills required

Benefits:

  • The compensation is a combination of base salary and commission.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit sharing

Apply Now


Software Trainer

Job Description:

PatientNOW is seeking an experienced EMR Software Trainer to join our team. This candidate will be responsible for training and implementing patientNOW software for new clients and providing ongoing training to existing clients. Candidate will be expected to meet go live deadlines and organize training agendas for each client. A commitment to excellence in training, client satisfaction and a strong desire to do a good job is required. This position reports to the Training Manager and is located in Greenwood Village, CO.

Required Skills:

  • Background in software and in training (EMR and Revenue Cycle Management experience a plus)
  • Background in insurance billing
  • Experience working in a Medical Practice
  • Excellent written & oral communication
  • Strong organizational Skills
  • Proficiency in Microsoft Office products
  • The ability to work independently and in a team

Preferred Skills:

  • Experience in the aesthetic industry
  • Background in customer support
  • Experience in project management
  • Background in software testing
  • Proficiency using video software

Additional Details:

  • Job Type: Full Time
  • Experience: 2 to 5 years (flexible)
  • Education Level: Bachelor’s Degree or Relevant Experience
  • Travel: Less than 20%

Benefits:

  • The compensation is a combination of base salary and bonus.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and Profit Sharing

Apply Now


Customer Software Support

Job Description:

Customer Software Support Technicians will provide patientNOW software application support and technical support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step resolution for EMR/PM/Medical CRM software. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will strive to achieve great outcomes with every call. This position reports to the Manager of Support and Training and is located at the Corporate Office in Greenwood Village.

Job Responsibilities:

  • Gather customer information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving patientNOW software and other related hardware including document scanner, barcode readers, web cameras and credit card equipment;
  • Identify and escalate priority issues per department procedure;
  • Accurately process and record call transactions using a computer and designated tracking software – Autotask;
  • Offer alternative solutions where appropriate with the objective of each customer having a wonderful experience;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with patientNOW software and the industry.

Job Qualifications:

  • Prior software support experience
  • Prior support or training experience with EMR and Practice Management software.
  • Ability to use ticketing system such as Autotask
  • Ability to use remote access software such as LogMeIn Remote
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Multi-tasking capabilities;
  • Ability to work either early (start at 6:00 AM) or late shifts (end at 6:00 PM)

Competencies:

  • Focuses and guides self in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence and those of the organization.
  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Makes customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets ambitious standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Benefits:

  • The compensation is a combination of base salary and commission.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit sharing

Apply Now