Thanks for your interest in PatientNOW careers. PatientNOW is an innovative healthcare technology company that creates software, including Electronic Medical Records (EMR), for medical practices, medical spas, surgery centers and hospitals. PatientNOW is easy to use, learn, and install. Compared to other EMR systems, PatientNOW is the affordable solution that offers simplicity, functionality, and flexibility to meet the needs of your office.

If you are tech savvy and looking for a career in a growing field in healthcare technology, we would like to hear from you.

Please forward your resume to for consideration.

EMR Inside Sales

Job Description:

PatientNOW helps doctors retain patients, build recurring revenue and enjoy the practice of medicine. PatientNOW is a SaaS software company leading the cash pay medical movement.

Are you the kind of leader who likes to inspire and motivates other? Are you interested in being part of a team pushing for better results, developing highly satisfied customers and making a difference? Join us in our journey towards helping our doctor clients do what they love.

PatientNOW is looking for a Sales Manager who will play a key role in managing and coaching 2 teams. One – direct sales representatives with sales initiatives to capture aesthetic medical practices and cash pay medical practices. Two – account managers working with existing customer base with merchant processing, add-ons and conversions from perpetual license to SaaS.


    You, as a Sales Manager, are passionate about putting your Sales Management skills to good use and have the ability and passion to want to grow within a growing and thriving business by selling POS/Merchant Processing services into the medical industry.

    Reports to: Chief Sales Officer 

    Location(s): Greenwood Village, Colorado 

Position Overview:

    As a Sales Manager, will be responsible for leading the inside sales and direct sales team by measuring, overseeing and holding team members accountable for their daily activities, results, and professional development. The role requires strong leadership skills with a proven ability to deliver results.


  • Working with VP Marketing and Product Management to monitor lead generation. Track quantity of leads, quality of leads, conversion rates and time to close. Make adjustments as needed.
  • Updating dash board daily with reports from Sales Force.
  • Coaching Sales reps to be consultative with accounts
  • Working with tough customers.
  • Direct responsibility for strategic accounts and resellers.
  • Attending trade shows with sales team
  • Developing and implement new sales initiatives, strategies and programs to capture key demographics.
  • Being a Team Player to accomplish company objectives at all levels


  • 5 + years managing SaaS software team in high growth business
  • Demonstrated excellent leadership skills
  • Experience in SalesForce
  • Track Record of superior performance
  • Ability to mentor and coach the development of other.
  • Strong interpersonal skills and customer service oriented with the ability to partner with leaders and individuals at all levels and to work within a team.


  • The compensation is a combination of base salary and commissions.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit share

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. PatientNOW is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. 
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Customer Software Support

Job Description:

Customer Software Support Technicians will provide patientNOW software application support and technical support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step resolution for EMR/PM/Medical CRM software. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will strive to achieve great outcomes with every call. This position reports to the Manager of Support and Training and is located at the Corporate Office in Greenwood Village.

Job Responsibilities:

  • Gather customer information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving patientNOW software and other related hardware including document scanner, barcode readers, web cameras and credit card equipment;
  • Identify and escalate priority issues per department procedure;
  • Accurately process and record call transactions using a computer and designated tracking software – Autotask;
  • Offer alternative solutions where appropriate with the objective of each customer having a wonderful experience;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with patientNOW software and the industry.

Job Qualifications:

  • Prior software support experience
  • Prior support or training experience with EMR and Practice Management software.
  • Ability to use ticketing system such as Autotask
  • Ability to use remote access software such as LogMeIn Remote
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Multi-tasking capabilities;
  • Ability to work either early (start at 6:00 AM) or late shifts (end at 6:00 PM)


  • Focuses and guides self in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence and those of the organization.
  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Makes customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets ambitious standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  • The compensation is a combination of base salary and commission.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit sharing

Apply Now