Thanks for your interest in PatientNOW careers. PatientNOW is an innovative healthcare technology company that creates software, including Electronic Medical Records (EMR), for medical practices, medical spas, surgery centers and hospitals. PatientNOW is easy to use, learn, and install. Compared to other EMR systems, PatientNOW is the affordable solution that offers simplicity, functionality, and flexibility to meet the needs of your office.

If you are tech savvy and looking for a career in a growing field in healthcare technology, we would like to hear from you.

Please forward your resume to careers@patientnow.com for consideration.


EMR Inside Sales

Job Description:

patientNOW is hiring an Inside Sales Representative (ISR). This role will be responsible for new client acquisition. We’re looking for a results-driven selling resource to actively seek out and engage customer prospects. The ISR will provide complete and appropriate solutions in order to boost top-line revenue growth, customer acquisition levels and profitability. This position is a great fit for an individual that has hunting and consultative selling skills, is persistent, driven, takes responsibility and has a strong desire for sales success. The ISR will report to the Chief Sales Officer. This position is located at the Corporate office in Greenwood Village, CO.

Job Responsibilities:

  • Present, demonstrate, promote and sell the patientNOW solution using a solid business discussion framework.
  • Territory development and outbound calling
  • Achieve agreed upon sales targets and outcomes
  • Track pipeline growth, activities and lead follow-up in salesforce.com
  • Supply sales leadership with updates on customer needs, business challenges, competitive landscape and potential for product enhancements
  • Continuously improve through feedback/coaching
  • Keep current on trends in the Aesthetic industry

Job Qualifications:

  • Proven track record of quota attainment as a selling resource.
  • Prioritizing, time management, prospecting, qualifying and organizational skills
  • Excellent communication and negotiation skills
  • Ability to create and deliver demonstrations tailored to the business need of the prospect
  • Bachelor’s Degree in Business or related business experience required
  • 3+ years’ in B2B SaaS technology
  • Experience in the Aesthetic industry is a plus
  • Proven ability to utilize the Salesforce platform required

Benefits:

  • The compensation is a combination of base salary and commissions.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit share

Apply Now


Account Manager

Job Description:

patientNOW is hiring an Account Manager (AM) who will help maintain existing business with current clients, grow business relationships with current clients and assist in increasing overall Net Promoter Score (NPS). The AM will help our clients to better understand the full potential of our business solution and act as liaison between the client, training and support. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer reference program. The AM will report to the Chief Sales Officer. This position is located at the Corporate office in Greenwood Village, CO.

Job Responsibilities:

  • Up-sell and cross sell additional patientNOW products.
  • Develop open and effective channels of communication with each client that can be employed by other departments as well.
  • Ongoing reporting (from salesforce.com) detailing client contacts.
  • Maintain and expand customer references.
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship.

Job Qualifications:

  • Bachelor’s Degree in Business or related business experience required.
  • 3+ years’ experience in an account management role.
  • 3+ years in B2B SaaS technology
  • Knowledge of reference programs a plus
  • Proven ability to utilize the Salesforce platform required
  • Must demonstrate ability to meet deadlines and metrics associated with this position.
  • Strong written and verbal skills required

Benefits:

  • The compensation is a combination of base salary and commission.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit sharing

Apply Now


Software Trainer

Job Description:

PatientNOW is seeking an experienced EMR Software Trainer to join our team. This candidate will be responsible for training and implementing patientNOW software for new clients and providing ongoing training to existing clients. Candidate will be expected to meet go live deadlines and organize training agendas for each client. A commitment to excellence in training, client satisfaction and a strong desire to do a good job is required. This position reports to the Training Manager and is located in Greenwood Village, CO.

Required Skills:

  • Background in software and in training (EMR and Revenue Cycle Management experience a plus)
  • Background in insurance billing
  • Experience working in a Medical Practice
  • Excellent written & oral communication
  • Strong organizational Skills
  • Proficiency in Microsoft Office products
  • The ability to work independently and in a team

Preferred Skills:

  • Experience in the aesthetic industry
  • Background in customer support
  • Experience in project management
  • Background in software testing
  • Proficiency using video software

Additional Details:

  • Job Type: Full Time
  • Experience: 2 to 5 years (flexible)
  • Education Level: Bachelor’s Degree or Relevant Experience
  • Travel: Less than 20%

Benefits:

  • The compensation is a combination of base salary and bonus.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and Profit Sharing

Apply Now


Customer Software Support

Job Description:

Customer Software Support Technicians will provide patientNOW software application support and technical support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step resolution for EMR/PM/Medical CRM software. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will strive to achieve great outcomes with every call. This position reports to the Manager of Support and Training and is located at the Corporate Office in Greenwood Village.

Job Responsibilities:

  • Gather customer information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving patientNOW software and other related hardware including document scanner, barcode readers, web cameras and credit card equipment;
  • Identify and escalate priority issues per department procedure;
  • Accurately process and record call transactions using a computer and designated tracking software – Autotask;
  • Offer alternative solutions where appropriate with the objective of each customer having a wonderful experience;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with patientNOW software and the industry.

Job Qualifications:

  • Prior software support experience
  • Prior support or training experience with EMR and Practice Management software.
  • Ability to use ticketing system such as Autotask
  • Ability to use remote access software such as LogMeIn Remote
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Multi-tasking capabilities;
  • Ability to work either early (start at 6:00 AM) or late shifts (end at 6:00 PM)

Competencies:

  • Focuses and guides self in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence and those of the organization.
  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Makes customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets ambitious standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Benefits:

  • The compensation is a combination of base salary and commission.
  • Benefits include: Health Insurance, Dental, Vision, Vacation and profit sharing

Apply Now