PatientNow, LLC and its affiliates (“we” or “our”) use third-party subprocessors to enhance our services and provide certain functionality to our clients. These subprocessors process data that you input into the services, which may include personal data, protected health information and any other information that you input. These subprocessors may change over time. Please check back regularly for updates.
We use the infrastructure subprocessors listed below to host and process data and provide additional functionality related to our services.
Entity Name | Purpose and Data Processed | Applicable Services | Data Hosting Location |
Amazon Web Services (AWS) | Cloud Service Provider | All Services | US |
Vercel | Cloud Service Provider | Recura | US |
We use the service-specific subprocessors listed below to provide certain functionality within the services.
| Entity Name | Purpose and Data Processed | Applicable Services | Data Hosting Location |
| Aesthetix CRM | Provides a strategic customer relationship management integration, which processes contact and lead information for patients. | All Services | US |
| AthenaHealth | Provides electronic medical record platform and management and processes protected health information exchanged with such platform. | RxPhoto | US |
| Call Tracking Metrics | Provides marketing analytics and processes contact and lead information for patients. | PatientNow Essentials and EnvisionNow | US |
| Datadog | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. | All Services | US |
| Domo | Provides business intelligence solution and processes aggregated information relating to financial and performance metrics. | PatientNow Pro and PatientNow Essentials | US |
| DoseSpot | Provides electronic prescription capabilities for clients and processes protected health information related to such prescriptions. | PatientNow Essentials | US |
| eFax | Provides electronic faxing services and processes the information included in such electronic faxes. | PatientNow Pro | US |
| Ensora RX | Provides electronic prescription capabilities for clients and processes protected health information related to such prescriptions. | PatientNow Pro | US |
| GoToMeeting | Provides telehealth capabilities and processes protected health information related to such telehealth visits. | PatientNow Essentials | US |
| HealthGorilla | Provides lab ordering and results management and processes lab information related to such services. | PatientNow Essentials | US |
| MessageMedia | Provides SMS capabilities and processes information messaged with patients. | PatientNow Essentials and EnvisionNow | European Union and Sydney, Australia |
| Mindbody | Provides electronic medical record platform and management and processes protected health information exchanged with such platform. | RxPhoto | US |
| Nextech Systems, Inc. | Provides electronic medical record platform and management and processes protected health information exchanged with such platform. | RxPhoto | US |
| Optum | Provides insurance claims management and processes protected health information related to such claims. | PatientNow Pro | US |
| Plivo | Provides SMS capabilities and processes information messaged with patients. | PatientNow Essentials and EnvisionNow | US |
| Retell AI | Provides generative artificial intelligence and natural language processing services and processes information exchanged with such services. | Recura | US |
| Telnyx | Provides SMS capabilities and processes information messaged with patients. | PatientNow Pro | US |
| TRANSMITSMS.COM | Provides SMS capabilities and processes information messaged with patients. | PatientNow Pro | US |
| Twilio SendGrid | Provides emailing and message support and processes information emailed or messaged to patients. | PatientNow Essentials | US |
| Vonage | Provides SMS capabilities and processes information messaged with patients. | PatientNow Pro | US |
