What should a med spa with multiple locations look for in software?

Look for one platform that copies your setup to each new location, manages every clinic from one place, reports by location, lets patients choose where they book, and markets each clinic to its own patients. PatientNow brings all of that together, so your locations run as one organization.

How does PatientNow help us open another location?

Build a configuration from your existing practice, including services, memberships, packages, pricing, and security profiles, and apply it to the new location. Out-of-the-box defaults are in place from day one, and each location’s administrator can adjust that location’s settings within their permissions.

How do multi-location med spas keep operations consistent?

Multi-location med spas keep operations consistent by setting standards once and applying them to every location, from the service menu and pricing to security profiles and cancellation policies. With PatientNow, brand leaders set those standards for the whole organization while clinic teams run their own day.

How do multi-location med spas protect patient confidentiality across sites?

Multi-location med spas protect patient confidentiality by giving each person access based on their role and location. PatientNow starts every location with 4 security profiles (Brand/Org Admin, Practice/Location Admin, Clinical Provider, and Front Desk), so each team member sees what their role and locations allow from day one. Charts can be shared across locations when a patient visits more than one clinic, and RxPhoto photos follow the same location access. PatientNow is HIPAA compliant, with audit logs, consent tracking, and role-based access controls.

Can PatientNow show how each location is performing?

Yes. Report by location, compare performance across clinics and regions, customize and schedule reports, and access insights from anywhere. Leadership gets one view of the whole organization and can drill into any single clinic.

Can patients book at any location?

Yes. Patients pick their preferred location when they book online, and your front desk can search appointment availability across up to 4 locations at a time from one view, so each patient finds the right clinic and appointment.

What is the PatientNow Command Center?

PatientNow’s Command Center is where multi-location practices can manage their organization. Each location sits under one unified organization: brand administrators manage organization-wide settings, location administrators manage their own clinic within their permissions, and staff with access to more than one location toggle between them.

How is PatientNow priced for multiple locations?

For eligible PatientNow Essentials practices, Command Center is included at no additional cost. Request a quote covering your locations, selected plan, optional products, and implementation so you can see the full cost for your organization.

What should we review before moving existing locations to PatientNow?

Before moving existing locations to PatientNow, review the patient records, images, forms, integrations, and daily workflows each site needs to bring across. Confirm which data can be imported, what needs manual work, and the implementation plan with the PatientNow team before agreeing on a go-live date.

Multi-location med spa software

One setup. Every location.

Manage and grow your multi-location practice with PatientNow.

Running multiple locations shouldn’t mean running multiple disconnected systems. PatientNow gives growing aesthetic practices one centralized platform to manage every location, standardize operations, and scale without rebuilding from scratch each time you expand.

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Open new locations faster

With PatientNow, every new location starts from the setup of the practice you already run. Services, memberships, packages, pricing, and security profiles carry over, so new locations hit the ground running.

Ready on day one

Out-of-the-box defaults apply the moment a location is created, with no repetitive setup for your team.

Room for local needs

Each location’s administrator can adjust that location’s settings within their permissions, so a new location fits its market without starting over.

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Manage everything from one place

PatientNow gives multi-location practices one place to run every clinic: switch between locations, give each person the right access, and manage inventory and appointment policies across the organization.

Inventory across all locations

Manage inventory for every clinic from one platform, with a clear view of stock across the organization.

No-show and cancellation policies

Set your own cancellation and no-show policies once, apply them to every location, and collect deposits at booking to protect each clinic’s calendar.

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See how each location performs

PatientNow gives you robust reporting across clinics, locations, and regions, so leadership sees what is working and where attention is needed. Any KPI breaks down by location, provider, or service.

Compare performance

Put locations side by side to spot which clinics are growing and which are slowing down.

Custom and scheduled reports

Build the reports your leadership team relies on, schedule them to arrive automatically, and access insights from anywhere.

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A connected patient experience

With PatientNow, patients choose their preferred location when they book, and your teams work across locations with the patient information they need.

Search availability across locations

Your front desk finds an open appointment at another clinic without checking each location separately.

Charts shared across locations

Patient details and charts can be shared across your locations, and each team member sees what their role and locations allow.

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Marketing at the local level

Your locations may share a brand, but they don’t all have the same patients or opportunities. PatientNow lets you segment audiences with your own data and run location-specific communications and campaigns built around the needs of each clinic.