Unlock automated deposits: secure commitment at the time of booking

No-shows and last-minute cancellations mean lost revenue and gaps in your schedule. With the April 2026 release, PatientNow supports flexible deposit collection across more workflows, so you can secure commitment at the time of booking whether the appointment is scheduled online, over the phone, in-office, or through the provider app.

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Collect deposits everywhere patients book

Deposits are now available across your entire platform, creating a consistent experience for staff and patients no matter how appointments are made.

• Desktop scheduling, Online Booking, and the PatientNow iOS App
• RxPayments (Integrated Payments) for secure card handling
• Recura integration for AI-booked appointments

Reduce no-shows and protect your schedule

Requiring a deposit at booking improves patient accountability and keeps your days full and predictable.

• Collect deposits for a wider range of appointments, not just surgical procedures
• Reduce last-minute cancellations and no-shows
• Set deposit requirements by appointment type

Apply deposits at checkout

Deposits flow straight into your payment and reporting workflows, with no manual reconciliation.

• Apply a collected deposit directly to an invoice
• Deposits are recorded as unearned income when collected and move to earned revenue once applied
• Outstanding deposits stay visible until they are used

Full visibility in reporting

Track every deposit from collection to application across PatientNow reporting and dashboards.

• Payments and Charges - Payments - Adjustments reports
• Unearned Income Activity and Unearned Income Balance reports
• ReportNow, the Practice Score Card, and the Reconciliation tab

What you need to get started

To use the enhanced deposit functionality, your practice must be on PatientNow version 7.0.250.11 or higher (available April 14, 2026) with Integrated Payments (RxPayments) enabled. For the iOS app, users need version 7.37.4 or higher. A video walkthrough is available on the ElevateNow Learning platform.

Ready to secure your schedule? Learn more here.