Your practice’s longevity rests on how you manage and use the data you generate. PatientNow offers EMR software that helps you accurately and insightfully track your most important data, and it’s easy to implement and use.
What Is EMR?
The first question we need to answer is, “what is EMR?”
An electronic medical record (EMR) includes only the patient’s medical information and treatment history at one practice. In contrast, an electronic health record (EHR) often contains information from multiple providers and allows physicians to share patient health records with other healthcare providers.
We’re focused on EMR software because we build solutions designed to boost the performance of individual practices.
What Is KPI Tracking?
Knowing how to track and measure your practice’s key performance indicators (KPIs) is a matter of giving yourself guardrails and a backstop that define your practice-specific goals from the beginning.
There are challenges that arise immediately, however, because not all KPIs are created equally, nor is any one data set the same from practice to practice. Additionally, KPIs are not just raw data. You can’t just compile a huge database of facts and call those your KPIs. You need software that’s purpose-built for your niche.
Sometimes the KPIs that require tracking are a little more intangible than how many new patients your practice added last year or how many elected for a certain procedure. That basic information won’t give you much insight into how best to deploy your customer relationship management (CRM) measures.
Ideal KPI tracking needs to be more dynamic and open to individual interpretation. Customer satisfaction is harder to measure than you might think and also requires more than one KPI data set.
However, too much data can confuse things. A tight, clear focus on the right KPIs is vital to your business. Typically those with a narrower scope tell the most compelling stories. As with anything, presentation is key. Complex data must be presented clearly if it’s to be properly interpreted — this becomes more important the more KPIs you’re looking at.
Additionally, the KPIs that you’re monitoring require constant reevaluation to ensure relevance and focus. You want to know about the parts of your practice that can tell you instantly whether it’s healthy.
How EMR Software Can Benefit Your Med Spa
A great EMR software suite is the only logical choice when it comes to checking in on overall business health. Your practice’s KPIs are like its vital signs. You’ll want to know as soon as possible if there’s a potential problem with any of the following:
- Revenue growth
- Revenue per client
- Profit margin
- Client retention rate
- Customer satisfaction
You need dependable data and analysis to keep your business running as efficiently as possible.
Dependable Data and Analysis
Spreadsheets were perhaps a great way to get organized in the nineties, but today’s med spa needs a much more intelligent data management and analysis tool. If you want reliable, in-depth insights into every aspect of your practice, you need our powerful reporting tools.
Our EMR software gives you customizable reports that allow you to identify trends as soon as they begin. You can track your productivity, revenue, patient behavior, and satisfaction. If you want to, you can aggregate and analyze patient data by any metric you need to learn more about.
You can either generate reports in the moment or schedule them to run at preset intervals. Either way, you’ll get real-time information that’s easy to understand, reliable, and actionable. Your decisions will be easy because you’ll be well informed and confident.
Smart KPI Through Our EMR
EMR software should allow you to make decisions about your KPIs that are:
- Specific
- Measurable
- Attainable
- Realistic
- Time-bound
Your conversion rates, organic traffic and leads, retention rates, total revenue, customer acquisition costs, average sales cycle time, and more are all metrics that influence your practice’s performance.
To track these KPIs, you need dynamic software that allows you to be agile and informed about every aspect of your business. This tracking allows you to stay competitive and — most importantly — deliver outstanding customer service.
What Our EMR Software Does for You
Since it’s purpose-built for fast-paced elective practices, Patient Now’s EMR software organizes each patient’s chart automatically into several sections, including:
- Medical records
- Digital consent forms
- Photos
- Notes
- Correspondence
Every section of the EMR is stored on a secure, HIPAA-compliant server in the cloud, and every part of each patient’s EMR is easily accessible to your staff. This interoperability makes everything from treatment to relationship management a snap.
Relationship Management Made Easy
Since customer relationship management is foundational to your in-clinic experience, our CRM solution is designed to put every detail of your relationship with each patient and prospect at your fingertips. You will be able to track:
- Referrals
- Marketing
- Messages
- Procedures
- Surveys
- Reviews
With our fully-integrated EMR and CRM software solutions, you can go totally paperless and shed the weight of all that impenetrable, insecure, paper-bound data.
Instead, you can focus on patients and treatment. We lead the industry with improved accuracy and eliminate lengthy data entry for older files using automation and barcode scanning.
Better Organization Through Automation
Using our proprietary BarcodeNow software solution, you can easily transform paper charts into electronic files. Each document is automatically placed in exactly the right spot in the designated patient’s chart, and you can either scan documents as each patient is scheduled or batch scan everything at one time.
Whichever choice is best for your practice, our system saves time and prevents data entry errors by removing the burden and risk associated with manual data entry.
Automation saves time and simplifies your processes so you can dedicate more bandwidth and undivided attention to your patients. Isn’t that why you started your practice in the first place — to help people?
Intuitive Solutions
Everything about our EMR software is intuitively organized and accessible in one location. Additionally, you get access to advanced features, including:
- Wireless consent forms
- ePrescribe
- Lab integration
- Reporting
- BarcodeNow
It has never been easier to reduce manual indexing, manage your patient records, digitize your documents, and integrate your communications for the best CRM and KPI tracking in the business.
PatientNow’s cloud-based EMR is Meaningful Use Certified, HIPAA compliant, and purpose-built for the needs of aesthetic medical providers.
The industry’s only complete solution to managing all aspects of elective medical practices, built specifically for today’s modern medical landscape.
TOPICS: Patient Engagement & Marketing
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