PatientNow Cloud 2.0 System Requirements

As a PatientNow customer, you are responsible for all medical records requirements, including IT Support, Hardware, Networking, Wireless, Internet and local system security.
PatientNow Cloud 2.0 is a SAAS Windows Client application connecting to Amazon Web Services that hosts a MySQL Database and the AWS S3 and Glacier data storage for photos and documents. PatientNow provide AWS Redundancy, Backups and Threat Management to data hosted in the PatientNow AWS environment.

IT SUPPORT – YOU MUST HAVE A LOCAL PERSON/COMPANY TO:

  • Install, configure, and maintain all hardware, networking, and disaster recovery devices and insure that all devices are joined to the domain.
  • Install all workstations, network infrastructure, printers, scanners, cameras, and all other hardware and software components as necessary.
  • Configure and Install Email Client
    • PatientNow Supports Google Calendar Synchronization
  • Troubleshoot network connection and other local operator issues.
  • Anti-Virus for internal network workstations.

NETWORKING – COMMERCIAL GRADE

Firewall – PatientNow does not require any open incoming ports. Please contact support for outgoing port requirements

Business Class Internet: Download / Upload speeds – MBPS
Minimum – 20/5 MBPS
Recommended:

  • Symmetrical 20/20 MBPS (up to 5 users)
  • Symmetrical 75/75 MBPS (up to 10 users)
  • Symmetrical 150/150 MBPS (up to 20 users)

Network switch – Gigabit connections
If laptops or tablets will be used, commercial grade wireless infrastructure. Access points-N band, capable of bridging. Recommend professional wireless site survey and installation.

Workstations:

Minimum Workstation Requirements:

  • I3 Processor (or equivalent)
  • 4GB Ram
  • Windows 7 or 10, Home, 64 Bit
  • 30GB HDD
  • Network Interface Card (100/1000)
  • USB Interface

Recommended Workstation Requirements

  • I7 Processor (or equivalent)
  • 8GB Ram
  • Windows 7 or 10, Professional, 64 Bit
  • 30GB HDD
  • Network Interface Card (100/1000)
  • USB Interface

Desktop PCs

  • 19” or larger Monitor
  • Resolution: Minimum – 1280 x 720 Recommended – 1920 x 1080
  • Microsoft Word for Document Creation and Editing.

Tablet or Laptop PCs (to run Full PatientNow application)

  • Most any Laptop or Tablet that runs Windows OS that meets minimum requirements
  • Recommended Laptop / Tablet – Windows Tablet
    • Laptop – Microsoft Surface Pro. Includes full keyboard and Rear Camera, Wireless N Capable
    • Tablet – Microsoft Surface GO upgraded to full Windows OS. Base unit only includes Windows 10S. Includes Rear Camera

*** PatientNow Patient Portal and Online Scheduling are browser-based interfaces. Any device with a web browser can be used to access. Example – Wait Area patient check-in recommend 10” screen.

Non-Windows Access to PatientNOW Full Program
(Apple IOS or Android OS)

***PatientNow can only be installed on a Windows operating system.

  • Apple iMac Desktop or MacBook Pro Options
    • Install a Windows Virtual Machine on the Mac
      • Recommended – https://www.parallels.com – Parallels with Windows 7 or Windows 10 64 bit installed. Easy setup and Use
      • Other Virtual Machine options: VMWare or Virtual Box.
        • VMWare and Virtual Box are not supported by PN.
    • Remote Desktop
      • Recommended – Amazon Workspaces
        • Workspaces provides access to a virtual Windows machine hosted by Amazon – Costs vary per specs
      • Install a Windows Server with Terminal Services activated.
        • Install Windows RDP Client on Mac to access the Terminal Services session.
  • Apple IPAD or Android Tablet
    • Remote Desktop (Only Option)
      • Recommended – Amazon Workspaces
        • Workspaces provides access to a virtual Windows machine hosted by Amazon – Costs vary per specs
      • Install a Windows Server with Terminal Services activated.
        • Install Windows RDP Client to access the Terminal

*** PatientNow Patient Portal and Online Scheduling are browser-based interfaces. Any device with a web browser can be used to access. Example – Wait area patient check-in. Recommend 10” screens.

Peripherals

Document Scanners

Locally Attached Scanner

  • USB 3.0 Port
  • Recommend Fujitsu Scanners 6140 or 7160

Network Scanner

  • Scanner must have Twain or WIA driver
  • PCs must meet requirements for Desktop, Tablet, and Laptop PCs on previous page

Printer(s)

At least one network-attached laser printer. We suggest a higher quality color printer capable of duplex printing.

Other Peripherals (Optional)

Contact Sales to add any of the following optional peripherals

  • Barcode reader
  • Clover Mini Credit Card Terminal w/PatientNow Merchant Services
  • Cash Drawer (APC100)
  • Gift Card reader and Gift Cards
  • Front desk web camera – Logitech web camera with USB connection and TWAIN driver
  • Digital SLR camera – Canon Digital EOS Rebel. PatientNOW cannot import images set to Adobe RGB. Camera must be set to RGB or sRGB.
  • Dymo printer for bar code labels – Label Writer 450

Additional Software Requirements

For e-mail functionality in patientNOW, Microsoft Outlook 2010 or 2013 32 bit installed on:

  • server
  • workstations that will send/receive e-mail in patientNOW

Microsoft Word installed on server (2007, 2010, 2013)