As a patientNOW customer, you are responsible for all medical records requirements, including IT Support, Hardware, Networking, and Disaster Recovery as follows:

IT Support – You MUST have a LOCAL person/company to:
  • Install, configure, and maintain all hardware, networking, and disaster recovery devices and insure that all devices are joined to the domain.
  • Configure the main Backup for the server to include these patientNOW directories: Storage and PN folders.
  • Install all servers, workstations, printers, scanners, cameras, and all other hardware and software components as necessary.
  • Install Microsoft Outlook 2010 or 2013 32 bit and configure.
  • Install a Logmein Link on the server.
  • Install patientNOW on all the local machines.
  • Troubleshoot network connection and other local operator issues.
  • patientNOW is a premium DELL reseller and can provide quotes for DELL hardware.
  • patientNOW customers may purchase DELL at patientNOW cost.
Server Minimum Configuration
  • Microsoft Windows Server 2008 R2 64-Bit or Windows Server 2012 R2
  • Set up as a domain controller or included in a domain with active directory
  • Current Duo or Quad Core Intel® Xeon processor
  • 16GB Ram or greater (dependent on number of users)
  • Raid 1 or Raid 5 disk array with 15,000 rpm drives; capacity dependent on storage needs
  • Dual gigabit network cards
  • Physical location in a well-ventilated, protected area
  • patientNOW must be installed on its own server. Specifically, Microsoft Exchange, Canfield, and other enterprise software must not be on the patientNOW server.
patientNOW Remote Access to Server
  • High Speed Internet access
  • Logmein Link provided by patientNOW
Disaster Recovery
  • Battery back-up on server to allow safe shut-down of server during power outages
  • Configure the main Backup for the server to include these patientNOW directories: Storage and PN folders.
  • Off-site back-up. Preferably on-line automated back-up.
  • Antivirus on server and all workstations with all updates applied. Recommend ESET NOD 32. patientNOW will NOT function correctly with Trend Micro or McAfee.
Networking – Commercial Grade


Network switch with 3 or more Gigabit connections

If laptops or tablets will be used, wireless access point N band, capable of bridging

Remote Access


If accessing patientNOW remotely, there are 2 server options:

  • For minimal or light use (2 or fewer concurrent sessions), the patientNOW server may be configured with additional ram and processing capability
  • For heavy remote use, a second server should be setup with MS Terminal Services.

For either option, installed Microsoft Terminal Service User CALS (licenses) to handle the number of simultaneous remote user sessions

Workstations: To access the server remotely

  • Use a Remote Desktop Connection


Duo Core Processor (or equivalent)

4GB Ram – Windows 7 or Windows 8 Professional 64 bit. Do not use Home version.


USB Interface

Virus protection with updates applied (NOD32)

Joined to Domain

In addition, for Desktop PCs

  • 19” or larger Monitor
  • Network Interface Card (100/1000)

In addition, for Tablet or Laptop PCs

  • Wireless N

In addition, for Mac users

  • Parallels with Windows 7 or Windows 8 Professional installed, NOT Bootcamp (may also use .rdp)
  • 8 GB Ram (4 for Mac side and 4 for Windows side)

Additionally for Workstations with Scanners attached

Locally Attached Scanner

  • USB 2.0 Port
  • Joined to Domain
  • We recommend Fujitsu Scanners 6130 or 6140

Network Scanner

  • Scanner must have Twain driver
  • PCs must meet requirements for Desktop, Tablet, and Laptop PCs on previous page


    At least one network-attached laser printer. We suggest a higher quality color printer capable of duplex printing.

    Other Peripherals (Optional)

    Contact Sales to add any of the following optional peripherals

    • Barcode reader
    • Credit Card reader
    • Cash Drawer (APC100)
    • Gift Card reader and Gift Cards
    • Front desk web camera – Logitech web camera with USB connection and TWAIN driver
    • Digital SLR camera – Canon Digital EOS Rebel. patientNOW cannot import images set to Adobe RGB. Camera must be set to RGB or sRGB.
    • Dymo printer for bar code labels – Label Writer 450

    Additional Software Requirements

    For e-mail functionality in patientNOW, Microsoft Outlook 2010 or 2013 32 bit installed on:

    • server
    • workstations that will send/receive e-mail in patientNOW

    Microsoft Word installed on server (2007, 2010, 2013)