PatientNow Cloud 2.0 System Requirements

 

As a PatientNow customer, you are responsible for all medical records requirements, including IT Support, Hardware, Networking, Wireless, Internet and local system security.

PatientNow Cloud 2.0 is a SAAS Windows Client application connecting to Amazon Web Services that hosts a MySQL Database and the AWS S3 and Glacier data storage for photos and documents. PatientNow provide AWS Redundancy, Backups and Threat Management to data hosted in the PatientNow AWS environment.

IT SUPPORT – CUSTOMER RESPONSIBLE FOR ALL HARDWARE AND INFRASTRUCTURE INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

  • Install, configure, and maintain all hardware, networking, and disaster recovery devices and insure that all devices are joined to the domain.
  • Install all workstations, network infrastructure, printers, scanners, cameras, and all other hardware and software components as necessary.
  • Configure and Install Email Client
    • PatientNow Supports Google Calendar Synchronization
  • Troubleshoot network connection and other local operator issues.
  • Anti-Virus for internal network workstations.

NETWORKING – COMMERCIAL GRADE

Firewall –The only outgoing ports we need open are 80 and 443, basic web ports. PatientNow does not require any open incoming ports.

You will need at a minimum these sites; patientnow.net, patientnow.com, mxregister.com, mypatientnow.com, newcropaccounts.com, and realtimeecontent.com and the URL for the SMTP server.

Additional sites for 3rd party integrations: compassbilling.com, mymedleads.com, and optum websites and myfax.com.

Business Class Internet: Download / Upload speeds – MBPS

Minimum – 20/5 MBPS

Recommended:

  • Symmetrical 20/20 MBPS (up to 5 users)
  • Symmetrical 75/75 MBPS (up to 10 users)
  • Symmetrical 150/150 MBPS (up to 20 users)

Network switch – Gigabit connections

If laptops or tablets will be used, commercial grade wireless infrastructure. Access points-N band, capable of bridging. Recommend professional wireless site survey and installation.

Workstations:

Minimum Workstation Requirements:

  • I3 Processor (or equivalent)
  • 4GB Ram
  • Windows 7 or 10, 64 Bit
  • 30GB HDD
  • Network Interface Card (Gigabyte)
  • USB Interface

Recommended Workstation Requirements

  • I7 Processor (or equivalent)
  • 8GB Ram
  • Windows 10 Professional, 64 Bit
  • 30GB HDD
  • Network Interface Card (Gigabyte)
  • USB Interface

Desktop PCs

  • Resolution: Minimum – Recommended – 1920 x 1080
  • Microsoft Word for Document Creation and Editing.

Tablet or Laptop PCs (to run Full PatientNow application)

  • Most any Laptop or Tablet that runs Windows Pro OS and meets minimum requirements
  • Recommended Laptop / Tablet – Windows Tablet
    • Laptop – Microsoft Surface Pro. Includes full keyboard and Rear Camera,
      Wireless N Capable
    • Tablet – Microsoft Surface GO upgraded to full Windows Pro OS. Base unit
      only includes Windows 10S. Includes Rear Camera

*** PatientNow Patient Portal and Online Scheduling are browser-based interfaces. Any device with a web browser can be used to access. Example – Wait Area patient check-in recommend 10” screen.

Non-Windows Access to PatientNOW Full Program

(Apple IOS or Android OS)

***PatientNow can only be installed on a Windows operating system.

Apple iMac Desktop or MacBook Pro Options

  1. Install a Windows Virtual Machine on the Mac RECOMMENDED
    1. Recommended – https://www.parallels.com – Parallels with Windows 10 64 bit installed. Easy setup and Use. Compatible with
      local peripherals. Contact Parallels.com for pricing.
    2. Other Virtual Machine options: VMWare or Virtual Box.
      1. VMWare and Virtual Box are not supported by PN.
  2. Remote Desktop
    1. Recommended – Amazon Workspaces
      1. Workspaces provides access to a virtual Windows machine hosted by Amazon – Costs vary per specs
    2. Install a Windows Server with Terminal Services activated.
      1. Install Windows RDP Client on Mac to access the Terminal Services session

Apple IPAD or Android Tablet

  • Remote Desktop (Only Option)
    • Recommended – Amazon Workspaces
      • Workspaces provides access to a virtual Windows
        machine hosted by Amazon – Costs vary per specs
      • Limited local peripheral compatibility. – Printers only
    • Install a Windows Server with Terminal Services activated.
      • Install Windows RDP Client to access the Terminal
      • Limited local peripheral compatibility. – Printers only

*** PatientNow Patient Portal and Online Scheduling are browser-based interfaces. Any device with a web browser can be used to access. Example – Wait area patient check-in. Recommend 10” screens.

Peripherals

Document Scanners

Locally Attached Scanner

  • USB 3.0 Port
  • Recommend Fujitsu Scanners 6140 or 7160

Network Scanner

  • Scanner must have Twain or WIA driver
  • PCs must meet requirements for Desktop, Tablet, and Laptop PCs on previous page

Printer(s)

At least one network-attached laser printer. We suggest a higher quality color printer capable of duplex printing.

Other Peripherals (Optional)

  • Contact Sales to add any of the following optional peripherals
  • Barcode reader
  • Clover Mini Credit Card Terminal w/PatientNow Merchant Services
  • Cash Drawer (APC100)
  • Gift Card reader and Gift Cards
  • Front desk web camera – Logitech web camera with USB connection and
    TWAIN driver
  • Digital SLR camera – Canon Digital EOS Rebel. PatientNOW cannot import
    images set to Adobe RGB. Camera must be set to RGB or sRGB.
  • Dymo printer for bar code labels – Label Writer 450