Geoffrey C. Lyons

It is rare that I go out of my way to extend my sincere gratitude and thanks to people when they do a great job; however, this is not only one of those rare times—but an exceptionally rare time, that I felt needed to be recognized on the PatientNow team. Kristen and Scott have been the main two personnel I’ve had the privilege of working with so far with PatientNow, and it has been incredible with one of our clients. Scott has helped us and worked closely with one of our partners; and, Kristen has personally gone out of her way each and every time to work with me and ensure that our client is taken care of to the best of their needs.

I reiterated to her on the phone earlier that I stayed after work longer to take my own time to do whatever I could to smooth over the pain that a client has encountered with a user error in PatientNow, and Kristen scheduled the time with one of the folks at our client who is an extremely timid person when it comes to technology and using computers—let alone a powerful software tool. She assured me consistently, and said “Don’t worry about this, I have it all taken care of, and will ensure that the client is 100% happy, and that we help remove some of these unnecessary manual routines that they shouldn’t have in the practice that is probably causing some degradation with the overall suite.” Time and time again, they have exceeded both my expectations and the client’s expectations.

I must tell you…it’s one thing to handle the situation, and make the customer happy; it’s a whole other thing, to cross your T’s and dot your I’s with the IT professionals overseeing the client’s environment. I feel so incredibly good with Kristen’s confidence, enthusiasm, positive mental attitude, and wonderful spirit. People who know me or know of me, know that I have a gift of identifying talent and aptitude; and, I must say, you have a true champion over there with her. Clearly there is something going on right over there on that team, Scott definitely deserves some of that kudos too. In closing, I hope that this serves as a considerable thank you to that team, and I don’t know how much you’re paying Kristen now; but, I strongly encourage you and PatientNow to raise her pay!! J That is the same kind of employee businesses in the tech world yearn for!!! She is going to keep shoveling in satisfied clients to you, and like with me—I know feel personally obligated to go out of my way and sell FOR you folks at PatientNow based off my experiences with her. The next time you or your team is in the DFW metroplex, please let me know so that I can show you to a wonderful dinner. J

You should be super proud of your team, you really do have some wonderful folks there. Please, feel free to share this with the entire PatientNow team; and, maybe it can help to serve as a nice bit of praise and to see where the bar is at with that team.

Den Deneui

“At EVEXIAS® Medical Centers we perform over 750 treatments per month- but before implementing patientNOW- only around 40% returned for a second visit. After implementing patientNOW and their “recall” feature, we saw an increase in returning patients. After just 180 days, we are seeing 70% return for another treatment! This has made a significant impact on our business. We can’t wait until we are over 90%, and believe with patientNOW we will be!”

Jeffrey Spiegel, MD

“We’ve grown substantially with PatientNOW and it has provided much better control of our office. What I like about PatientNOW is that it’s flexible, intuitive, and easy to understand.”

Peter J. Capizzi, M.D.

“Because of PatientNOW my retention rate for BOTOX patients has climbed from 50% to 75%! And I love using PatientNOW on my iPad.  Now I can pack the power of the entire office staff in my hand.  It’s totally portable and complete…plus it’s cool!”

William Beeson, M.D.

“The system paid for itself within the first 6 months in reduced transcription and clerical costs alone! PatientNOW helps our patients feel that we are on the cutting edge and that we have a high‐tech, high touch practice. We can identify with patients a little more personally. It is the best EMR and marketing software we have found.”

Eric R. Ashby MD, FACS

“Wow! I love it when technology works to make my practice more efficient and profitable. By using the iPad with PatientNOW my patients see that I am on the cutting edge, using technology that benefits them and my practice.”

Phillip Dahan, MD, FACS

“I have instantaneous and universal access to all the electronic records in my office regardless of where I am located. We have been able to cut down on human error, and have reduced our paperwork by 85%!”

Gregory Alouf, MD

“For me, PatientNOW has proven to be user-friendly and cost-effective. PatientNOW’s price point was very attractive, compared to other systems that were 3 to 5 times as expensive. And by improving everything from medical documentation to patient marketing, retention, and safety, it’s really streamlined our practice.”

Jessica Palomares

“Haley with patientNOW was awesome! Everything went so smoothly with the PatientNOW implementation. And since our GO LIVE day all the support staff at PatientNOW has been wonderful.  Every time we call the office we hear back from them the same day.”

Denise Tegels

“PatientNOW has allowed us to grow significantly without adding additional staff. By automating a lot of the follow-up steps and streamlining consults we are able to serve more patients every day”